About the Role 

Vertical Rail is seeking a Client Success Manager (for Amazon) to serve as the primary point of contact for our clients, driving their success and satisfaction while managing the day-to-day execution of their accounts. This role combines strategic account management with hands-on ecommerce expertise to help clients achieve their business objectives. 

What You'll Do 

As a Client Success Manager, you'll own the client relationship from onboarding through ongoing optimization. You'll work closely with clients to understand their goals, coordinate internal resources to deliver exceptional results, and proactively identify opportunities for growth. Your success will be measured by client retention, satisfaction, and the tangible business outcomes you help them achieve. 

Key Responsibilities: 

• Serve as the main liaison between clients and internal teams, ensuring seamless communication and project execution 
• Develop deep understanding of each client's business model, goals, challenges, and competitive landscape 
• Lead regular client calls and business reviews, presenting performance insights and strategic recommendations 
• Collaborate with creative, development, and marketing teams to scope and deliver projects on time and within budget 
• Monitor client account health, identifying risks early and implementing retention strategies 
• Translate client needs into clear briefs and requirements for internal teams 
• Track project timelines, budgets, and deliverables to ensure expectations are consistently met or exceeded 
• Stay current on ecommerce trends, platform updates, and industry best practices to provide informed guidance 

What You Bring 

• 3-5 years of experience in account management, client services, or ecommerce management, preferably at an agency or similar environment 
• This is must! Strong understanding and experience with Amazon - both Seller and Vendor central – and digital ad fundamentals 
• Proven track record of managing multiple client accounts simultaneously while maintaining high satisfaction scores 
• Excellent communication skills with the ability to explain complex concepts clearly to both technical and non-technical audiences 
• Amazon is tough and requires attention to details, call this bullet point out in your application to shine
• Strategic thinking balanced with meticulous attention to detail and follow-through 
• Comfortable with data analysis and presenting performance metrics to inform decision-making 
• Self-motivated problem-solver who takes ownership and thrives in a fast-paced environment 

Who We Are

Vertical Rail is the ecommerce growth agency for brands that want to win across consumer touchpoints. Specializing in Amazon and other retailers, Vertical Rail partners with brands, from start-ups to enterprises, to solve real business challenges. From advertising and marketplace strategy to data-driven insights, every solution is designed to drive growth today and scale for tomorrow. As a division of Select Sales, Vertical Rail extends that expertise across Target, Best Buy, Walmart, and beyond, giving brands a single, trusted partner from Amazon's search bar to the retail shelf.