Pareto Legal is a group of hardcore problem-solvers, status-quo breakers, and out-of-the-box thinkers bringing creative solutions with a vengeance and the passion of a thousand suns.

More specifically, we are a digital marketing agency laser-focused on high-performance advertising, intake optimization, and attribution for law firms - and we are the BEST at what we do. Headquartered in Philadelphia, PA, our team spans the U.S. and LATAM.

As we continue to scale, we’re hiring a Client Success Manager (CSM) to own client relationships, protect revenue, and ensure our clients are seeing measurable business outcomes.

This is a front-line, retention-critical role.

As a Client Success Manager, you are the primary point of contact for your clients and the quarterback of their experience with Pareto. You are responsible for keeping clients aligned, informed, and confident in the value we deliver.

You are not just managing relationships - you are ensuring performance translates into business outcomes (qualified leads, signed cases, revenue).

You will report directly to the Director of Client Success and work cross-functionally with Paid Media, Analytics, Operations, and Sales.

• Own communication across a portfolio of law firm clients
• Lead structured weekly/biweekly/monthly calls with clear agendas, insights, and next steps
• Build trust with attorneys, intake teams, and law firm leadership members
• Proactively identify and address risks before they become problems

• Translate campaign performance into clear, client-facing insights
• Ensure alignment between marketing performance and intake/lead followup outcomes
• Monitor and surface trends across: CPL (Cost Per Lead), CPQL (Cost Per Qualified Lead), CPA (Cost Per Signed Case)
• Partner with Paid Media and Analytics teams to drive improvements to both PPC campaigns and law firm marketing practices
• Ensure internal teams are executing in line with client priorities

• Own the client experience from onboarding through ongoing management
• Maintain proactive, consistent communication (no surprises)
• Document strategy, goals, and action items in ClickUp
• Identify churn risks early and escalate when necessary
• Reinforce value through reporting, insights, and clear wins

• Identify opportunities for budget increases and additional services (LSA, Paid Social, SEO, Attribution Projects)
• Partner with the Director of Client Success on upsell conversations
• Contribute to account growth and long-term client value

• Act as the bridge between clients and internal teams
• Ensure alignment across Paid Media, SEO, and Analytics
• Maintain organized workflows and task ownership in ClickUp
• Prepare call recaps, briefs, and action plans

You will be accountable for:

• Client Retention Rate: ≥ 95%
• Client Satisfaction (NPS): ≥ 8.5
• On-Time Deliverables: ≥ 95%
• Portfolio Growth: Positive revenue growth across accounts
• Client Communication Cadence: 100% adherence
• Upsell Contribution: Participation in expansion opportunities

• Base Salary: $50,000 - $70,000 USD
• Performance Bonus: Up to 10-15% of base tied to account revenue, retention, satisfaction, and growth KPIs
• Additional Incentives: Eligibility for account growth / upsell bonuses
• Benefits: 401(k), healthcare, paid time off

• A high-agency operator who takes ownership of outcomes
• An excellent communicator who can simplify performance data
• Comfortable managing multiple clients without things slipping
• Willing to push both clients and internal teams when needed
• Organized, detail-oriented, and process-driven
• Motivated by accountability and results - not just activity

• 3–5+ years of experience in client success, account management, or digital marketing
• Strong understanding of: PPC / Google Ads fundamentals, Conversion rate optimization (CRO), Marketing funnels and attribution basics
• Experience managing multiple client accounts simultaneously
• Familiarity with ClickUp or similar project management tools
• Experience with law firms or professional services is a plus

We’re not building a lifestyle agency - we’re building a performance-driven machine.

Client Success Managers at Pareto are not order-takers - they are responsible for protecting and growing revenue across their accounts.

If you want ownership, accountability, and the opportunity to grow into a senior leadership role, this is the role.