Senior Client Success Manager

USA (Remote)

$80K/yr – $90K/yrSenior LevelFull time

Posted 13 days ago

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Job Summary

You will own the end-to-end Facebook marketing program, leading growth across groups and accounts, guiding content, onboarding, and client success while building a growing marketing team.

Own the scalable Facebook account and group strategy
Drive onboarding, retention, and client satisfaction
Lead a developing marketing team to improve outcomes

Job Description

Responsibilities

Manage and scale 100+ Facebook accounts, driving consistent engagement and lead generation
Lead the end-to-end Facebook Group strategy: growth, engagement, and performance
Implement innovative growth tactics and content strategies
Stay current on platform changes, algorithms, and emerging marketing trends
Oversee content direction and ensure high-impact copy and visuals
Provide actionable feedback to the creative team to refine messaging and effectiveness
Build and optimize strategies across Facebook Groups and other relevant platforms
Scale underperforming accounts into high-performing growth channels
Oversee content and copy creation to match client voice and brand goals
Guide monthly reporting, analyzing group engagement and strategic direction

Requirements

Curious about Marketing: You like social media and understand how it works. You are familiar with making content that gets engagement
Expert in Facebook Engagement: You have an understanding of Facebook algorithms and community-building techniques
Strategic & Execution-Focused: Comfortable building high-level strategy and rolling up your sleeves
Analytical & Growth-Minded: Obsessed with testing, tracking performance, and staying ahead of trends
Hungry: You want to be a leader and are committed to success.

Ride The Wave

Ride The Wave | Facebook Group Marketing for Home Service BusinessesWe help home service contractors generate consistent inbound leads without paid ads.At Ride The Wave, we’ve built a proven system for roofers, painters, landscapers, epoxy flooring companies, pest control operators, and more to become the most trusted name in their local community before a homeowner ever needs to pick up the phone.Our approach is simple but powerful: we embed your brand inside hyperlocal homeowner Facebook groups through expert-driven, non-promotional content posted from real personal profiles. No ads. No cold outreach. Just genuine community trust that converts into booked jobs.The results speak for themselves. Our clients average 162 leads per year, we manage over 50,000 Facebook groups nationwide, and we hold a 95% client retention rate because the leads don’t stop coming. Don’t just take our word for it, we’ve earned 70 five-star Google reviews from the contractors who trust us to grow their business.With 250+ active clients and a team of 50+ high-performing individuals who are passionate about results, we’re the leading agency in Facebook group marketing for the trades. Our culture is built on excellence, accountability, and a relentless drive to deliver for the people we serve.If you’re a home service business tired of paying for clicks that don’t convert, we’d love to show you what community-driven marketing can do for your pipeline.🌊 Learn more at letsridethewave.com

Founded in 2024

Boston, Massachusetts, USA

60 employees (4 in marketing)

www.ridethewave.info