Senior Client Success Manager- Activation ( P4649)
Cincinnati, OH (Unknown)
$75K/yr – $110K/yrSenior Level5+ years exp
Posted 2 weeks ago
Job Summary
Own end-to-end client activation for a pod of clients, shaping media and incentives strategies from objectives to optimization.
- Lead client relationships and communications, and translate goals into activation plans.
- Use data and insights to uncover growth opportunities and drive KPI performance across Media and Incentives.
Job Description
Responsibilities
- You are a key client contact, responsible for fostering client relationships, planning media investment and delivering highly effective media plans for a set of clients within your aligned client pod.
- Develop a deep understanding of client business objectives, KPIs, and competitive landscapes to craft actionable activation strategies.
- Lead client communications including status calls, planning discussions, and performance reviews.
- Translate client goals and potential pain points into strategic activation plans across Media and Incentives.
- Leverage data and insights to proactively uncover growth opportunities across Media and Incentives.
- Develop and present compelling narratives using campaign results, customer insights, and audience analytics.
- Manage the activation lifecycle: kickoffs, timelines, trafficking inputs, in‑flight optimization, reporting, and invoicing.
- Monitor campaign pacing, troubleshoot performance issues, and recommend optimizations to drive KPI achievement.
- Ensure accuracy, consistency, and timely delivery of all activation deliverables.
- Identify incremental opportunities to cross‑sell and up‑sell Media and Incentives solutions.
Requirements
- Bachelor’s degree required.
- 4–5+ years of experience in media, incentives, account management, business development, or related digital marketing roles.
- Proven ability to build and maintain strong relationships with internal and external stakeholders.
- Strong strategic thinking skills with experience using data insights to drive performance.
- Experience managing integrated media or incentive‑based campaigns; publisher, agency, retail media, or CPG experience preferred.
- Exceptional communication, presentation, storytelling, and client‑facing skills.
- Strong project management abilities with experience managing multiple campaigns simultaneously.
- High attention to detail, strong organizational skills, and the ability to prioritize in fast‑paced environments.
- Comfort navigating ambiguity and driving solutions forward proactively.
- Ability to work independently while collaborating effectively across cross‑functional teams.
Benefits
- Health: Medical: with competitive plan designs and support for self-care, wellness and mental health. Dental: with in-network and out-of-network benefit. Vision: with in-network and out-of-network benefit.
- Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you.
- Happiness: Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company-paid holidays per year. Paid leave for maternity, paternity and family care instances.
Salaries
Posted range
$75K/yr – $110K/yr
Taken straight from the job posting.
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