We’re Hiring: Client Success Manager

Remote | Full-Time | Client-Facing Role in a Fast-Growing Digital Marketing Agency

Do you love building client relationships, solving problems, and leading high-impact marketing campaigns? Medstar Media is hiring a strategic and detail-oriented Account Manager to join our team and help top medical aesthetics brands thrive.

ABOUT US:

Medstar Media is a boutique digital marketing agency. We offer a range of services to help businesses nationwide generate more clients. Our services include paid advertising, social media visibility, website development, content creation, search engine optimization, lead nurturing, and more. We predominantly specialize in serving the medical aesthetics industry. We represent some of the nation's leading providers of CoolSculpting, Emsculpt NEO, Botox, Invisalign, and other innovative treatments.

As an Account Manager your primary responsibility is supporting new and existing clients in various capacities to ensure their success. You'll be tasked with providing our clients an elevated level of value, organizing and managing their online presence and marketing campaigns to help them achieve their business goals.res.

What You’ll Do:

• Build and maintain strong client relationships by ensuring satisfaction, addressing concerns, and delivering consistent value.
• Develop and execute digital marketing strategies aligned with client goals, overseeing their implementation from start to finish.
• Collaborate cross-functionally with designers, writers, developers, and other team members to ensure timely and high-quality deliverables.
• Conduct ongoing market research to stay current on industry trends and keep agency services competitive.
• Track and analyze campaign performance, making data-driven adjustments to optimize results.
• Prepare clear, insightful reports and presentations that communicate progress, results, and strategic recommendations.
• Identify upsell opportunities by regularly assessing client needs and recommending additional services that drive growth.
• Train and support client teams on lead-nurturing strategies and systems to maximize conversion potential.

What We’re Looking For:

• 3+ year in a digital marketing agency or client-facing role
• Experience managing marketing strategies across multiple channels (paid ads, SEO, web, content)
• Familiarity with Meta Business Suite, Google Ads, WordPress, and basic reporting tools
• Strong communication, problem-solving, and project management skills
• Comfortable explaining marketing concepts to non-marketers
• Organized, analytical, and driven to make an impact
• Bonus: background in PR or managing wellness/beauty clients

What Sets You Up for Success:

• Exceptional communicator – You clearly articulate ideas and build trust with both clients and internal teams.
• Relationship-driven – You naturally connect with people and thrive on keeping clients happy and engaged.
• Strategic & creative thinker – You balance big-picture goals with innovative problem-solving.
• Highly organized – You juggle multiple priorities without missing a beat and always deliver on time.
• Detail-obsessed – You catch the small things that make a big difference.
• Adaptable & proactive – You stay calm under pressure, pivot quickly, and take initiative before being asked.
• Industry-aware – You stay current on digital marketing trends and understand how to apply them to client goals.
• Positive energy – You lead with confidence, optimism, and a solutions-first mindset.

What You'll Get:

• Competitive pay aligned with your skills and impact
• Clear growth path with opportunities for advancement and skill development
• Flexible, remote-friendly culture that supports work-life balance
• Cutting-edge tools to help you work efficiently and stay ahead of trends
• Collaborative team environment built on respect, creativity, and open communication
• A leadership role at a respected agency with a proven track record in the aesthetics industry

Why Choose Us?

Medstar Media powers many of the top aesthetic providers in the country. As a leading agency in the industry, we're constantly pushing the boundaries of what's possible and delivering exceptional results for our clients. With a deep bench of talented professionals and a culture of innovation and collaboration, we're poised for explosive growth and have ample opportunities for ambitious marketers looking to advance their careers. Thanks to our partnership with industry leaders and our commitment to staying at the forefront of the latest trends and technologies, you'll have the chance to work on cutting-edge projects and truly make your mark in the world of marketing.

At Medstar Media, we believe our careers should be fun, fulfilling, and rewarding. We strive to provide opportunities for personal and professional growth, foster creativity and innovation, and promote a healthy work-life balance. You will be challenged to bring your best self to work every day and rewarded for your efforts.

Next Steps:

If you're a results-driven strategist looking to join a dynamic team and make a significant impact in the digital marketing space, we'd love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you're a perfect fit for this role to emily@medstarmedia.com. Look for a prompt response and next steps as we aim to fill positions immediately.