Responsibilities

• Branding & Content Program Management
• - Onboard clients into our AI-powered branding program and set clear expectations for their content journey
• - Coordinate content approvals between clients and our internal production team to keep weekly publishing on schedule
• - Oversee social media platform distribution to ensure content is going live consistently across Facebook, YouTube, TikTok, Instagram, and other channels
• - Serve as the primary point of contact for clients’ questions, feedback, and updates related to their branding program
• - Monitor content performance and communicate wins, trends, and insights to clients in plain language
• PPC, LSA & SEO Account Management
• - Manage an existing portfolio of PPC, LSA, and SEO clients with the same level of care and proactive communication
• - Review and quality-check performance reports in coordination with internal SEO and Ads teams before client delivery
• - Monitor account health by regularly reviewing scorecards and flagging issues before they become problems

Requirements

• Minimum 2+ years of experience in a client-facing digital marketing or account management role, including PPC, LSA, or SEO account management
• Genuine interest in and working knowledge of social media platforms (Facebook, YouTube, TikTok, Instagram)
• Exceptional organizational skills with demonstrated ability to manage multiple accounts simultaneously
• Strong written and verbal communication skills
• Comfortable leading video calls and phone conversations with clients
• Ability to analyze and communicate marketing performance data (SEO, PPC, ROI, social metrics)
• Proficient in Google Docs and Google Sheets
• Experience with or ability to quickly learn: Slack, ClickUp, Go High Level, Zoom, Google Ads, Agency Analytics, WhatConverts
• Ability to thrive in a fast-paced remote environment with minimal hand-holding
• Willingness to complete a brief Kolbe A™ Index assessment as part of our hiring process

Preferred

• Experience managing or supporting social media advertising campaigns
• Background in digital marketing, content strategy, or brand management
• Familiarity with AI-powered content or video tools
• Experience with CRM platforms and ticketing systems