POSITION DESCRIPTION

The Client Success Associate (CS Associate) assists with Engagement Solutions project planning and delivery, internal and client-facing meetings and communications, reporting and other project and program-related support tasks. The successful candidate will have experience with customer service skills, project management and marketing operations.

The CS Associate provides administrative and detail-oriented task support to Client Success Managers to ensure clients’ needs are being met throughout the program life cycle.

POSITION REQUIREMENTS

Qualifications & Education

• Bachelor’s degree in marketing, advertising, management, business administration, communications, or a related field preferred (or equivalent experience).
• 0–3 years of professional experience in operations, coordination, or administrative support; professional services or service-related industry background preferred.

Technical Skills

• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Proficiency with CRM platforms, project management tools, and business reporting software applications.

Communication & Interpersonal Skills

• Excellent business writing and presentation skills.
• Strong written communication skills for clear and concise documentation and routing.
• Ability to listen, understand, and respond effectively to internal and external client needs.
• Team-oriented mindset with flexibility and collaboration skills.

Organizational & Problem-Solving Abilities

• Effective organizational, time management, and attention-to-detail skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong problem-solving and decision-making skills, with an emphasis on solution development.
• Ability to identify and offer process improvements that support client success efforts.

Work Approach & Professionalism

• Demonstrates urgency, ownership, and accountability in daily responsibilities.
• Commitment to delivering high-quality work consistently.
• Willingness to work the time necessary to complete projects and meet deadlines.

ABOUT ITA GROUP

ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients’ employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.