Responsibilities

• Client & Campaign Support: Support the day-to-day management and execution of retail media campaigns across assigned clients; Coordinate campaign timelines, deliverables, and internal handoffs to help ensure accurate and timely execution; Partner with Client Success Managers and cross-functional teams to support campaign launches, optimizations, and reporting; Monitor campaign progress and performance, escalating risks or issues when appropriate; Assist with client communications, status updates, meeting preparation, and follow-up; Maintain accurate documentation of client priorities, campaign decisions, action items, and next steps; Develop increasing ownership of client and campaign responsibilities as experience and expertise grow
• Retail Media Strategy & Planning: Support the development of media recommendations aligned with client objectives and campaign goals; Assist with audience, channel, and activation recommendations using available shopper, retail, and behavioral insights; Develop familiarity with retail media channels, platforms, audiences, and measurement approaches; Support proposal development and RFP responses by gathering data, insights, and relevant recommendations; Research client categories, competitive activity, and retail media trends to inform planning; Partner with senior team members to translate client objectives into actionable media plans
• Performance, Reporting & Insights: Monitor campaign performance and help identify trends, risks, and opportunities; Support development of client-facing campaign reporting, Wrap decks, QBRs, and other performance materials; Analyze campaign results across key metrics such as ROAS, sales impact, attribution, and incrementality; Help translate campaign data into clear insights and recommendations for clients; Partner with Analytics and Media teams to ensure reporting is accurate, timely, and aligned with client expectations; Build the ability to connect campaign results to broader client business objectives
• Client Relationships: Build strong working relationships with client contacts and agency partners; Participate in client meetings and contribute to campaign updates, reporting discussions, and planning conversations; Respond to client questions and requests in partnership with the broader Client Success team; Develop an understanding of client business objectives, priorities, and challenges; Proactively identify questions, needs, or potential opportunities and bring them to the appropriate team member; Build toward greater ownership of client relationships as experience and capabilities develop
• Revenue & Growth Support: Develop an understanding of how Client Success contributes to client retention, expansion, and revenue growth; Help identify signals that may indicate additional client needs or media opportunities; Surface potential upsell, cross-sell, or expansion opportunities to Client Success and Sales partners; Support renewal and expansion conversations through strong execution, reporting, and performance storytelling; Build knowledge of Inmar's broader capabilities and how they can address client business needs
• Cross-Functional Collaboration: Partner closely with: Client Success, Sales, Media Operations, Analytics, Creative Solutions, Product and Platform teams; The Associate CSM will: Coordinate across teams to keep campaigns and client deliverables moving forward; Communicate timelines, dependencies, and potential risks; Support effective handoffs between teams; Help ensure client expectations are understood and aligned internally; Contribute to process improvements that increase efficiency and improve the client experience

Requirements

• 2+ years of professional experience in retail media, digital media, advertising, shopper marketing, customer success, account management, client services, marketing, or a related field
• Foundational understanding of digital advertising and/or retail media
• Strong organizational and project management skills with the ability to manage multiple priorities
• Strong written and verbal communication skills
• Comfort working with data and performance metrics
• Ability to interpret information and communicate key takeaways clearly
• Strong attention to detail and commitment to high-quality execution
• Ability to collaborate effectively across teams
• Curiosity and willingness to learn new platforms, technologies, and media concepts
• Ability to operate effectively in a fast-paced, evolving environment

Preferred

• Experience supporting retail media, shopper marketing, digital advertising, or CPG clients
• Familiarity with retail media ecosystems and platforms such as Walmart Connect, Kroger Precision Marketing, Instacart, Amazon Ads, or similar platforms
• Exposure to campaign performance metrics such as ROAS, attribution, sales lift, and incrementality
• Experience developing client-facing presentations or performance reports
• Experience working with brand, agency, retailer, or enterprise client teams
• Familiarity with programmatic, social, influencer, or omnichannel media

Benefits

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance options
• 401(k) retirement plans with company match
• Health Spending Accounts (HSA/FSA)
• Flexible time off and 11 paid holidays
• Family-building benefits, including Maternity, Adoption, and Parental Leave
• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
• Wellness and Mental Health counseling services
• Concierge and work/life support resources
• Adoption Assistance Reimbursement