🚀 We're Hiring: Customer Success Manager @ Creatify

📍 Miami, FL — In-Person | Creatify HQ, Wynwood (5 days/week)

💰 Competitive Base + Uncapped Performance Upside

Creatify is the #1 TikTok Shop partner and content agency operating at the intersection of content, paid media, and creator-driven social commerce. We manage 20,000+ creators, actively drive over $1BN in TikTok Shop revenue, and work directly with the world's top CPG and DTC brands — Goli, Bloom, Medicube, Physicians Choice, Peach & Lily, and more.

We're not a typical agency. We're a lean, SEAL Team Six-style operation built on speed, ownership, and results. No bureaucracy. No passengers. Builders only.

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🎯 The Role

This is not a traditional account management position.

As a CSM at Creatify, you're the CEO of your pod — owning client outcomes, renewals, upsells, and internal execution across a book of elite DTC brands spending $5–10M/month. You're the primary point of trust for founders, CMOs, and growth leads at 9–10 figure brands.

You'll lead a 4-person pod (Media Buyer, Creator Manager, Content Coach + you) capped at 5 active clients — and you'll be responsible for making sure that pod runs like a machine.

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✅ You're the Right Person If You Are:

→ Hyper-proactive with a 24/7 ownership mindset — you don't wait for permission

→ Emotionally intelligent — you read the room, mirror senior stakeholders, and build deep trust fast

→ Enterprise-caliber — experienced managing mid-market or enterprise clients at a high level

→ Scrappy and self-led — you figure things out fast with minimal direction

→ Deeply fluent in DTC & performance marketing — TikTok Shop, paid social, ROAS, CAC, MER, LTV, creative testing... you speak this language natively

→ A proven team leader — you hold high standards, drive urgency, and make sure no ball gets dropped

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📌 Core Responsibilities:

• Own the full client experience — daily updates, strategic alignment, white-glove service

• Lead your pod — translate client goals into airtight internal execution

• Drive renewals & upsells — packages range from $50K–$200K/month, performance upside is yours to earn

• Implement new systems & processes as Creatify evolves — you're the bridge between leadership vision and execution reality

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🏆 What Success Looks Like:

✔ Clients consistently hit or exceed ROI benchmarks

✔ Renewals happen smoothly and on time

✔ Upsells feel natural and frequent

✔ Your pod operates with great energy and zero dropped balls

✔ Clients see you as a strategic partner — not a vendor

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💡 Why Creatify:

• Uncapped earning potential tied directly to your performance

• Extreme autonomy and real ownership

• Work alongside elite operators in a high-trust, fast-paced environment

• Direct path to expanded leadership as we scale

• Be in the room where it happens — Wynwood HQ, in-person, with the team building something real

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This role is for someone who wants responsibility over comfort, outcomes over optics, and ownership over oversight.

If you thrive under pressure, move fast, and want to build something meaningful while earning at the top of the market — you might be exactly who we're looking for.

📩 Apply now or DM us directly. Let's talk.

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