United Mail, LLC

Client Services Representative (IN- PERSON)

Louisville, KY (Hybrid)

$0K/yr – $0K/yrEntry Level1+ years expFull time

Posted 2 months ago

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Job Summary

Drive client-service delivery as a full-time Client Service Representative in Cincinnati/Louisville, coordinating orders and cross-functional work with Account Managers and production.

  • Own daily client order processing and coordination with Account Managers and production.
  • Must-have: 1 year client service experience and strong MS Office skills.
  • Standout: Hybrid on-site role with responsibilities across Sales, production, and client relationships.

Job Description

Responsibilities

  • Provide excellent service and build relationships with our clients by assisting Account Managers, the Sales team, and other departments to maintain exceptional delivery of services and products.
  • Provide client assistance to assigned client base by phone, written correspondence and/or in person as required or requested.
  • Communicate and provide assistance to production personnel to ensure timely and correct processing of client job orders.
  • Attend daily operations meeting to monitor and provide information essential to the processing of client job orders.
  • Assist Account Managers and Sales Executive with client relations before, during and after sales.
  • Maintain open communication with Account Manager and Sales Executive regarding the daily production schedule of activities as well as informing them on issues regarding clients.
  • Consults independently with clients regarding design and processing of mail piece within an established timeframe.
  • Process and enter incoming job orders for assigned client base and new prospect clients.
  • Monitor and follow-up on client job order processing with production personnel.
  • Sign-off and approve production job packets for order processing.

Requirements

  • Associate's degree (A. A.) or equivalent from two-year college or technical school; or one to three years of experience in client services or administrative area; or equivalent combination of education and experience
  • Experience: 1 year (Preferred)
  • Proficient in Microsoft Office, with emphasis on Excel, Word, and Outlook
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Preferred

  • 1 year client service experience (preferred)
  • Proficiency in Microsoft Office (Excel, Word, Outlook)

Benefits

  • Competitive Pay
  • Clean and Climate Controlled Facility
  • Health, Dental and Vision Insurance; Life Insurance; 401(K)
  • Career Development/Mentorship Opportunities
  • Quick and Steady Advancement
  • United Direct Solutions formerly known as United Mail named Best Workplace 2020 by Printing Industries of America
  • United Direct Solutions formerly known as United Mail has 40 Years of Commitment to Employees