Client Services Account Manager

USA (Remote)

$50/hr – $60/hrMid Level5+ years expContract

Posted 3 weeks ago

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Job Summary

Own the program operations and multi-stakeholder alignment that keep complex client engagements moving, while spotting risks and validating outputs against client goals.

  • Operations ownership: be the primary contact for assigned programs and ensure a high quality client experience.
  • Cross-functional alignment: coordinate client, agency, Google, and internal teams to drive milestones.
  • Delivery governance: anticipate bottlenecks, surface issues early, and validate creative and data outputs against business goals.

Job Description

Responsibilities

  • Day-to-Day Ownership: Serve as the primary operational contact for assigned programs, ensuring a seamless, responsive, and high-quality client experience.
  • Stakeholder Alignment: Build strong relationships across client, agency, Google, and internal teams to keep complex, multi-functional programs moving forward.
  • Risk Mitigation: Proactively anticipate delivery risks, bottlenecks, or stakeholder concerns; escalate appropriately and partner on swift solutions.
  • Milestone Execution: Drive the successful execution of program milestones, including stakeholder discovery, data diagnostics, creative recommendations, workshops, and wrap-ups.
  • Deliverable Pressure-Testing: Review client-facing outputs to ensure data insights and creative recommendations are clear, actionable, and grounded in the client’s specific business goals.
  • Marketing Strategy Application: Apply an understanding of creative effectiveness, digital media performance, funnel-stage measurement, and client KPIs to validate team outputs before delivery.
  • Team Mobilization: Foster clarity around priorities, responsibilities, and next steps across cross-functional internal and external teams.
  • Process Evolution: Identify opportunities to improve engagement delivery, share learnings across accounts, and help scale the Creative Readiness program.
  • Client Growth Support: Help clients advance their YouTube maturity by identifying opportunities to improve creative effectiveness, content variety, and production velocity.
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Incubeta

Incubeta is a global marketing agency empowering ambitious brands to outperform. With 18 offices worldwide and over 20 years of experience, we partner with leading brands like L’Oreal, ING, M&S, Les Mills, and Hyundai to transform complexity into clarity and deliver sustainable growth with transformative strategies and award-winning execution.

Founded in 2001
London, England, GBR
749 employees (210 in marketing)