Responsibilities

• Build trusted, long-term relationships with clients.
• Lead recurring strategy and performance meetings.
• Translate marketing performance into clear business recommendations.
• Coordinate projects with our SEO, design, development, advertising, and content teams.
• Ensure deliverables stay on schedule and exceed client expectations.
• Identify opportunities for clients to improve lead generation and online visibility.
• Manage client communications professionally and proactively.
• Monitor account health and address issues before they become problems.
• Advocate for clients internally while supporting company processes and standards.
• Maintain accurate notes, tasks, and follow-up within our CRM and project management systems.

Requirements

• 3+ years of experience in account management, client success, or customer relationship management.
• Experience working within a digital marketing agency or similar client-service environment preferred.
• Strong understanding of digital marketing fundamentals including SEO, Google Ads, websites, Google Business Profile, analytics, and social media.
• Exceptional communication and presentation skills.
• Strong organizational and time management abilities.
• Confidence leading client meetings and managing multiple priorities simultaneously.
• Ability to simplify complex marketing concepts into actionable business advice.
• Experience using CRM and project management software.
• High attention to detail and a genuine desire to help clients succeed.

Benefits

• Competitive salary
• Strong commission program
• Fully paid Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid Time Off
• Paid Sick & Personal Time
• 7 Summer Fridays
• Paid holiday shutdown between Christmas and New Year’s