Client Growth Director

Responsibilities

• Develop and execute account growth strategies across assigned client portfolios.
• Build structured expansion plans that increase client lifetime value.
• Uncover opportunities to leverage additional Darwill capabilities across marketing, data, analytics, and customer communications.
• Own and achieve upsell and cross-sell revenue targets.
• Develop and present growth strategies, business cases, and expansion proposals.
• Lead solution positioning and consultative sales efforts in complex client environments.
• Expand Darwill's share of wallet within existing accounts and have knowledge of competitive Digital market pricing.
• Build trusted relationships with C-suite executives, marketing leaders, operational stakeholders, franchise leadership, and private equity partners.
• Conduct strategic business reviews focused on growth opportunities and performance outcomes.
• Align Darwill solutions with client business objectives and growth priorities.

Requirements

• 7–12 years of experience in digital marketing, growth strategy, client services, business development, or consultative account management.
• Proven success growing revenue within existing client relationships.
• Deep understanding of local performance marketing, including: Paid Search (Google Ads), Local SEO and Google Business Profile optimization, Paid Social, Programmatic advertising, Conversion rate optimization (CRO), Lead attribution and performance measurement.
• Experience supporting organizations in one or more of the following verticals: Hearing Care, Dental, Home Services, or similar localized consumer service industries with multi-location, franchise, dealer networks or distributed operating models.
• Strong understanding of how local-market marketing differs from national brand marketing.
• Experience presenting growth strategies to franchise owners, regional operators, executive leadership teams, and private equity stakeholders.
• Ability to connect marketing investments directly to lead generation, customer acquisition, and revenue outcomes.
• Familiarity with CRM platforms, customer data platforms (CDPs), identity resolution, first-party data activation, and marketing technology ecosystems.
• Understanding of lead management processes, call tracking, appointment-setting workflows, and attribution methodologies.
• Proven success closing digital and performance-based marketing solutions.

Benefits

• 401(k) & Roth Retirement Plan – Build toward a secure financial future with retirement savings options and a competitive company match.
• Comprehensive Medical Insurance – Choose from medical plan options designed to meet your individual and family healthcare needs.
• Dental & Vision Insurance – Coverage to help support your overall health and well-being.
• Paid Time Off (PTO) – Take time to recharge, enjoy life, and spend time with the people who matter most.
• Health Savings Account (HSA) – Take advantage of tax-advantaged savings to help pay for eligible healthcare expenses.
• Flexible Spending Accounts (FSA) – Set aside pre-tax dollars to help manage eligible healthcare and dependent care expenses.
• Life Insurance – Darwill provides a $50,000 company-paid life insurance policy , with the option to purchase additional coverage.
• Short-Term & Long-Term Disability Insurance – Company-paid coverage that provides added financial protection when you need it most.
• Voluntary Supplemental Benefits – Additional Hospital Indemnity and Accident Insurance coverage is available for employees who choose to purchase it.
• Health club Reimbursement - Darwill reimburses $30/month to gym of your choice if you attend 10 times or more a month.