Client Facing Direct Mail Specialist

Responsibilities

• Day-to-day client communication across your portfolio
• Campaign timelines: from brief to mail drop, nothing falls through without you catching it
• Proactive status updates — clients hear from you before they ask
• Coordination with internal teams (creative, data, print vendors) to hit deadlines
• Flagging risks early and escalating with a proposed solution, not just a problem
• Documentation: creative approvals, list specs, drop dates, performance recaps
• First-line troubleshooting on delivery issues, USPS tracking, and campaign discrepancies

Requirements

• 2–4 years in a client-facing account or project management role, in direct mail, print, or performance marketing
• Superb strategy and communication skills (written and verbal)
• Highly organized; clients and leadership should never have to ask twice
• Comfortable in ambiguity without needing hand-holding
• Detail orientation that doesn’t slow you down
• You ask questions early, not after something breaks

Preferred

• Familiarity with direct mail production cycles, USPS Informed Delivery, or list management is a strong plus

Benefits

• Benefits Upon Hire for US Candidates (Review at 90 days)