Client Experience Manager

Baton Rouge, LA (On-site)

$51K/yr – $72K/yrEntry Level2+ years expFull time

Posted 20 hrs ago

Job Summary

Own day-to-day office operations, customer communication, and content-driven marketing while coordinating outreach and community partnerships.

  • Oversee office admin, contracts, invoicing, and records
  • Lead social media content creation and distribution across platforms
  • Represent the brand at events and develop partnerships

Job Description

Responsibilities

  • Office and customers: Manage the day-to-day operations of the office
  • Office and customers: Serve as the first point of contact for customers and potential customers by phone, email and text
  • Office and customers: Reach out to new leads, follow up on inquiries and schedule design walkthroughs
  • Office and customers: Support contracts, invoicing, scheduling and general admin
  • Office and customers: Keep customer records and project information organized
  • Marketing and social media: Plan and carry out our organic social media strategy on Instagram, Facebook, TikTok and YouTube
  • Marketing and social media: Visit jobsites to film and photograph projects, from before shots to build progress to final reveals
  • Marketing and social media: Edit short-form videos and write captions that fit our brand voice
  • Marketing and social media: Write website blog posts and keep our online presence current
  • Marketing and social media: Track what's working and adjust the content plan to match current trends

Requirements

  • Bachelor's degree in Marketing, Communications or a related field (required)
  • 0–2 years of experience; internships, class projects and personal content all count
  • A strong understanding of social media platforms and short-form video
  • Comfort filming and editing content on a phone (CapCut, Canva or similar)
  • Clear, friendly communication skills with customers
  • Organized, self-motivated and able to juggle office and field work
  • Valid driver's license and reliable transportation for jobsite and event visits
  • Experience: Social media marketing: 1 year (Required)

Preferred

  • Spanish (Preferred)

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Salaries

Posted range

$51K/yr – $72K/yr

Taken straight from the job posting.

Client Experience Manager

Baton Rouge, LA · On-site