Senior Manager, Client Experience

New York City, NY (Hybrid)

$100K/yr – $115K/yrSenior Level5+ years expFull time

Posted 4 days ago

Job Summary

Own and guide integrated digital marketing initiatives by coordinating multi-disciplinary teams, managing client expectations, and leading multi-channel campaigns from planning through delivery.

Own/manage client relationships and project timelines
Lead multi-disciplinary teams and oversee regulatory submissions

Job Description

Responsibilities

Manage client expectations, ensuring quality standards are met and desired results are delivered on budget
Coordination among multi-disciplinary team of digital, creative, strategy, medical, editorial, video production, web development, etc
Develop a range of materials including social media ads, banner ads, websites, brochures, congress materials, various print and digital materials
Build relationships with clients and partner agencies while managing respective status documents to ensure all stakeholders are up to date on workstreams
Manage regulatory submissions and consolidating feedback for implementation
Ensure the extended team stays on track with project timelines and completes action items
Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
Assist leadership team in financial management for client budgets

Requirements

5-6 years of experience within the digital marketing industry (e.g., PR, digital, ad agency, etc.) with a strong understanding of integrated strategies
3+ years team management experience leading small groups and projects
Bachelor’s Degree
Industry experience in healthcare communications and/or pharmaceuticals
Experience launching a healthcare product or campaign with multi-channel initiatives
Fluency with regulatory submission processes
Strong presentation skills, poise, and professionalism
Experience with estimate creation, budgeting, and financial management skills
Be a self-starter who works well within a highly collaborative, multi-disciplinary team

Preferred

Experience managing social/digital workstreams and campaigns, regulatory/compliance challenges, and product launches across communications and marketing

Weber Shandwick

Weber Shandwick is the earned-first global communications agency. Led by world-class strategic and creative thinkers and activators, Weber Shandwick has won some of the most prestigious awards in the industry, including being named #1 in the Public Relations and Brand Strategies category on Fast Company’s 2024 Most Innovative Companies list, one of Fast Company’s Best Workplace for Innovators in 2023, PRWeek’s 2024 Global Agency of the Year, ranked #1 on PRovoke’s Global Creative Index in 2024 and honored on Ad Age’s A-List in 2024 & 2020 and Best Places to Work in 2019, in addition to being awarded Campaign Global’s PR Agency of the Year in 2023. Weber Shandwick was the most awarded PR agency at the 2023 and 2024 Cannes Lions International Festival of Creativity, including earning the PR industry’s first-ever idea-led Cannes Grand Prix in the Brand Experience & Activation category and cumulatively earning more than 225 Cannes Lions. Weber Shandwick has also been named PR Agency of the Year by Campaign US in 2021, honored as PRovoke’s Global Agency of the Decade in 2020 and ranked #1 on PRovoke’s Global Creative Index in 2021 and 2022. Additionally, the firm was named PRWeek’s Global Agency of the Year in 2015, 2016, 2017 and 2018 and was awarded PRWeek’s Purpose Agency of the Year in 2020 and 2021. Weber Shandwick also received Honorable Mention on the Gartner Magic Quadrant for Global Marketing Agencies in 2021, as the only PR agency featured.  Part of the Interpublic Group (NYSE: IPG), Weber Shandwick is the anchor agency within The Weber Shandwick Collective – the strategic communications and consulting network. For more information, visit https://www.webershandwick.com/. Social Media Community Guidelines: http://bit.ly/wssocialterms

Founded in 2001

New York, NY, US

4.4K employees (1,170 in marketing)

www.webershandwick.com