Senior Manager, Client Experience Digital

New York City, NY (On-site)

$100K/yr – $115K/yrSenior Level6+ years expFull time

Posted 4 weeks ago

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Job Summary

Own the social strategy and content execution for pharma-focused digital campaigns, turning analytics into performance-improving insights and staying ahead of industry trends.

  • Social Strategy & Campaign Briefs: own day-to-day direction, calendar, and briefs to align with business goals.
  • Content Production & Timelines: coordinate cross-functional teams to deliver high-quality creative on schedule.
  • Team Development & Measurement: identify training needs for juniors and translate analytics into actionable performance insights.

Job Description

Responsibilities

  • Support day-to-day social strategy for a major client, becoming an expert on our clients’ business and understanding how their communications objectives help achieve business goals
  • Assist in managing content production from concept through execution, through coordination among interdisciplinary team of creative and digital strategists, ensuring quality standards are met and desired results are delivered
  • Oversee completion of client status reports and recaps
  • Offer a strong understanding of digital analytics and measurement and performance-driven insights
  • Maintain a keen interest in current industry trends, and act as a thought leader in elevating these trends to directly and indirectly affect clients and our digital health practice
  • Be a demonstrated self-starter and work well within a highly collaborative, multi-disciplinary team to deliver client success
  • Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
  • Write campaign briefs, develop project timelines

Requirements

  • 5-6 years of experience within the digital marketing industry (e.g., digital, ad agency, etc.) with a strong understanding of integrated strategies
  • 3+ years team management experience leading small groups and projects
  • Experience in branded pharma, as well as managing influencer marketing programs collaborating with cross-functional medical, legal, and regulatory teams to ensure FDA-compliant content
  • Bachelor’s Degree
  • Have excellent organization and time management skills
  • Have very strong written and verbal communications skills
  • Be able and eager to quickly learn new systems, tools, approaches and platforms
dna Communications logo

dna Communications

We exist at the cross-section of modern health marketing and scientific communications. From big creative campaigns to data milestones and product approvals, from scientific communications platforms to medical congress support, and everything in between, dna Communications supports companies and brands at all stages of their development and lifecycle – from early-stage biotechs to top 10 pharmaceutical companies. • meaningful science: at the core of everything we do – we translate science into language that underpins meaningful and memorable messages • meaningful insights: keeping the individual – not just entire audience groups – at the forefront of our minds, we look to solve the real problems and tensions that impede better outcomes • meaningful programs: reaching the people who matter where it matters most – we create content, campaigns and activations that add value to the lives of those they’re designed for

Founded in 2007
London, England, GBR
120 employees (25 in marketing)

Traffic Signals

Monthly Visitors
1K

Headcount Trend

Current headcount: ~120

Marketing Team

Marketing Team Size
17 (14% of company)
Marketing Roles Posted (Last 30 Days)
5