Responsibilities

• Ensures timely and high quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours
• Manages the day-to-day operation of the Center
• Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance
• Selects, develops, motivates, and monitors Center staff; Conducts regular performance reviews
• Promotes financing options that meet the customer’s needs and manages the application/closing process
• Manages marketing and sales activities to drive new enrollments
• Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being

Requirements

• Four year degree required
• Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools
• Experience using Microsoft Word and other standard business applications used by the Center

Preferred

• Familiarity with instructional technology and tablet computers preferred
• Outgoing people-oriented approach preferred