Responsibilities

• Independently manage and own all assigned duties for one or more client accounts and areas of focus, working closely with cross-functional sales, client service, programming, IT, creative, delivery, and production teams.
• Build strong relationships with process owners across all functional areas between the client and Avery Dennison.
• Plan, organize, and manage project timelines to completion in a timely manner, communicating clear and realistic expectations with internal and external cross-functional team members to ensure error-free deliverables.
• Evaluate and independently determine when to escalate concerns, providing recommended resolutions to Senior Sales Support and Sales Operations management in a timely manner.
• Use independent decision-making to identify inefficiencies or inaccuracies in business processes, measuring performance against process requirements, service level agreements, and quality goals to provide best practice recommendations.

Requirements

• Bachelor's degree in business, marketing, or a related field preferred; or equivalent related business experience and/or training required in lieu of a degree (2–3 years of related business experience preferred; previous media/retail promotions industry experience is a plus).
• Excellent oral, interpersonal, and written communication skills with the ability to participate in and effectively present information to clients, employees, and management.
• Strong ability to work independently, exhibit analytical skills, effectively problem-solve, and maintain high organization with minimal supervision in a remote work environment.
• High service-level orientation, outstanding attention to detail, strong sense of urgency, and the ability to meet deadlines under pressure while remaining calm in high-stress situations.
• Demonstrated proficiency in computer applications including Google Suite and MS Office applications (Word, Outlook, Excel, PowerPoint), with CRM experience considered a plus.

Benefits

• Inclusive Healthcare: Inclusive Care helps you find doctors who will treat you with dignity and respect and who are experienced in providing compassionate, high-quality LGBTQ+ healthcare.
• Paid Parental Leave: Your salary is 100% paid during your approved parental leave of absence as a biological, adoptive, and/or foster parent.
• 401(k) Retirement Plan: Avery Dennison supports your retirement readiness financially through company contributions to the 401(k) Plan. You receive an automatic contribution of 3% of eligible pay (even if you contribute $0) plus a matching contribution of 50% on the first 7% of eligible pay you contribute.
• Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.