Responsibilities

• Build and configure campaigns and affiliate programs within the CreatorIQ platform, including campaign pages, creator briefs, outreach templates, and campaign settings.
• Send campaign invitations and support creators throughout the onboarding process.
• Guide creators through account authentication and platform setup, providing clear instructions and troubleshooting issues as needed.
• Manage day-to-day communication with creators, answering questions and helping them stay on track throughout the campaign.
• Monitor campaign timelines and creator deliverables to ensure projects stay on schedule.
• Maintain campaign trackers and documentation, ensuring information is accurate and up to date.
• Perform quality assurance checks on campaign setup, creator information, and campaign assets before launch.
• Assist with authentication-only, ongoing reporting projects and recurring customer deliverables.
• Partner closely with clients, Creator Discovery, Client Success, and other teams to keep campaigns running smoothly.
• Identify opportunities to improve internal processes and contribute ideas that help the team work more efficiently.

Requirements

• 1+ years of experience in influencer marketing, project coordination, marketing, customer success, operations, account management, or a similar role.
• Exceptional organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Curiosity about emerging technology and excitement to learn new tools.
• Experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, or Gemini to improve productivity is a plus. More important is the ability to use AI thoughtfully while applying strong human judgment.
• Experience with CreatorIQ, Salesforce, CRM, or project management tools is a plus.

Benefits

• People: Work with talented, collaborative, and friendly people who love what they do.
• Guidance: Utilize our learning platform to fully get the training and tools you'll need to become successful here from your first day with us.
• Work/life harmony: 15 days of vacation, floating and company holidays, wellness benefits, and paid parental leave.
• Whole Health Package: Comprehensive medical, dental, vision, life, and disability insurance, plus additional wellness benefits.
• Planning for the future: A 401(k) plan to help you plan ahead.
• Work from home stipend: To assist you in setting up a home office that works for you.