Responsibilities

• Partner with PMs and business collaborators to understand and capture requirements, identify scope for relevant squads.
• Define and validate personalization logic, audience segmentation, and campaign targeting for accuracy and consistency
• Author components and experiences in a headless CMS across multiple Adobe surfaces and customer journeys
• Build campaigns to deliver personalized content experiences to a global customer base
• Support and optimize controlled experiments and experimentation frameworks, ensuring test integrity and data accuracy
• Monitor live campaigns via Splunk; build and maintain dashboards and alerts for rapid issue detection and triage
• Serve as a partner concern point for production incidents, owning triage, root cause analysis, and resolution coordination with engineering teams
• Collaborate with internal and client teams to resolve complex incidents, document findings, and deliver preventive recommendations
• Participate in on-call rotations within defined SLA windows
• Maintain runbooks, incident playbooks, test cases, and operational documentation

Requirements

• 3+ years in JSON scripting, Product Support, QA, or a similar role within digital platforms
• Experience with campaign orchestration or experimentation tools (Adobe Target, AJO, Optimizely)
• Understanding of personalization, audience segmentation, and A/B testing
• Incident management, SLA adherence, and on-call support experience
• Splunk proficiency: dashboards, SQL queries, alert configuration
• JSON and REST API validation; Postbuster or Postman
• Familiarity with web technologies (HTML, JavaScript)
• Bachelor’s degree in a relevant field or equivalent practical experience.

Preferred

• Adobe Experience Cloud (AEM, AJO, Adobe Target, Analytics)
• Headless CMS architectures and content delivery frameworks
• SQL and analytics debugging
• Test automation frameworks or scripting