Responsibilities

• Serve as a day-to-day contact for assigned CRM clients, building strong working relationships and maintaining consistent communication.
• Manage CRM marketing calendars and campaign schedules, ensuring programs are delivered accurately and on time.
• Coordinate the development and execution of CRM communications across channels, primarily focusing on email and SMS.
• Develop project timelines and collaborate with internal teams to ensure deliverables remain on schedule.
• Lead internal status meetings and maintain detailed project documentation, timelines, and action items.
• Prepare client meeting agendas, presentation materials, meeting recaps, and follow-up communications.
• Review client-facing materials for accuracy, consistency, and quality before delivery. Execute detailed QA reviews on all email and SMS messages.
• Coordinate feedback and approvals between clients and agency teams.
• Partner with CRM strategists to ensure campaign execution aligns with customer journey and engagement objectives.
• Collaborate with creative, analytics, production, and activation teams throughout the development process.

Requirements

• 2 to 4 years of experience in account management, CRM, digital marketing, agency account services, project management, or related fields.
• Strong organizational and project management skills with exceptional attention to detail.
• Ability to manage multiple projects and deadlines simultaneously in a fast-paced environment.
• Excellent written and verbal communication skills.
• Comfort interacting directly with clients and building trusted working relationships.
• Strong problem-solving skills and a proactive mindset.
• Interest in customer experience, CRM, lifecycle marketing, and digital marketing.
• Ability to collaborate effectively across multiple disciplines and teams.
• Proficiency in PowerPoint, Excel, Word, and project management tools.
• Comfortable learning and using new technologies.