Responsibilities

• Serve as the primary point of contact for assigned clients, building trusted relationships and providing strategic counsel across all aspects of communications.
• Partner with clients to develop and implement comprehensive social media and digital communication strategies, including owned, earned, and paid media initiatives.
• Oversee content strategy and production, ensuring creative deliverables align with client objectives, brand positioning, and campaign goals.
• Lead cross-functional project teams, coordinating internal resources and external partners to ensure projects are delivered on time, within budget, and to the highest quality standards.
• Manage day-to-day client communications, proactively identifying opportunities, addressing challenges, and ensuring an exceptional client experience.
• Monitor campaign performance and provide strategic recommendations to optimize results and maximize client value.
• Establish budgets that ensure the financial viability of the agency and ensure their respect.
• Supervise your team on a daily basis: ensure the development of the skills of your team members, help them achieve their goals, and ensure the quality of their tasks.
• Develop margins, supervise negotiations, and financial management of your account.
• Define realistic KPIs for each of your projects and oversee their tracking.

Requirements

• 10-12 years of experience in a creative social media, digital, or advertising agency, with prior management experience
• A strong interest in digital and social media, and a good understanding of the strategic challenges brands face on these channels
• Proactive, with excellent listening skills, you understand clients' evolving needs
• You are enthusiastic, dynamic, and thoughtful: you enjoy sharing your experience to help grow your team
• You demonstrate good strategic and creative judgment, as well as a strong sense of aesthetics