About Cooley Group & Grossman Marketing Group

Cooley Group is part of Grossman Marketing Group, a fourth-generation, family-owned brand marketing agency with more than 115 years of history and a distinctly modern outlook.

Together, we partner with leading corporations, universities, healthcare systems, and nonprofits to deliver:

• Branded merchandise programs
• Enterprise e-commerce solutions
• Print and marketing services
• Global warehousing and fulfillment

Across our companies, we combine entrepreneurial culture with sophisticated operational capabilities to help brands connect with their audiences through thoughtful merchandise and marketing programs.

What You'll Do

Client & Order Management

• Manage the full lifecycle of merchandise and print orders, from quoting and order entry through production, delivery, and invoicing
• Serve as a day-to-day support resource for a dedicated sales team and their client programs
• Maintain accurate documentation and communication throughout each stage of the order process

Supplier & Production Coordination

• Coordinate with suppliers to confirm pricing, timelines, and inventory availability
• Monitor production progress and proactively resolve delays, quality issues, or logistical challenges
• Ensure projects stay on schedule and meet client expectations

Customer Experience

• Respond to client inquiries and provide timely updates on orders and online store activity
• Assist customers with questions related to e-commerce programs and merchandise orders
• Deliver responsive, professional service through both phone and email communication

Sales & Program Support

• Assist sales teams with product research, proposal preparation, and project coordination
• Prepare quotes, spreadsheets, packing lists, and customer-facing documentation
• Support program launches and ongoing merchandise initiatives

Operational Excellence

• Enter and manage orders within the company’s ERP system
• Maintain organized records across projects and client programs
• Contribute to process improvements that make our workflows more efficient and scalable

What Success Looks Like

• Orders move through the production process smoothly and on time
• Clients receive proactive communication and exceptional service
• Sales teams feel supported and empowered to grow their accounts
• Projects are executed accurately, efficiently, and with attention to detail

What You Bring

• Experience in customer service, client support, inside sales, or account coordination
• Strong organizational skills and the ability to manage multiple projects simultaneously
• Clear, professional communication skills — both written and verbal
• A proactive mindset with strong problem-solving abilities
• Comfort working in fast-paced, deadline-driven environments
• Proficiency in Microsoft Office (Excel skills particularly helpful)
• Experience with ERP systems, e-commerce platforms, or inventory tracking is a plus

Our Culture

At Cooley Group, we believe our success is driven by our people. Our team operates with four core values that guide how we work together and serve our clients:

• Positive Attitude
• Perseverance
• Accountability
• Integrity

If you’re someone who enjoys supporting clients, collaborating with a team, and helping brands come to life through merchandise and marketing programs, we’d love to meet you. 

Compensation

$50,000–$65,000, inclusive of incentive compensation, depending on experience

Grossman Marketing Group is an equal opportunity employer.