Responsibilities

• Serve as a graphic designer/brand designer, ensuring visual identity consistency across digital and print assets, including social media, email campaigns, landing pages, conference and event materials.
• Manage unified brand assets and materials, including business cards, letterhead, and stationery needs, and swag and branded merchandise for HR, departments, executive team, incentives, and field promotions.
• Maintain and organize a centralized brand content library, including logos and templates, PowerPoint and Zoom assets, and staff photos and professional headshots.
• Order and manage local clinic marketing materials, including brochures, flyers, and signage.
• Create and maintain physician referral packets and printed educational materials.
• Coordinate and manage relationships with local directories and chambers of commerce.
• Support local award submissions and nominations, such as Top Doctor or community recognition programs.
• Respond to and manage non-digital PR or community reputation concerns with professionalism and sensitivity.
• Support reputation recovery strategies, including provider- and location-focused tactics to mitigate negative reviews, emphasis on review requests, automation, and personalized outreach.
• Facilitate patient story permissions and coordinate local testimonials to support advocacy and trust-building.

Requirements

• Empathetic, patient-centered communicator with strong written and verbal communication skills.
• Detail-oriented and process-driven, ensuring strong follow-through and consistent execution.
• Comfortable managing sensitive feedback and reputation issues with professionalism and diplomacy.
• Proactive and persistent, balancing automated programs with personalized outreach and follow ups.
• Credible brand representative and relationship builder, especially with community partners and internal stakeholders.
• Collaborative and adaptable, working effectively across digital, clinical, and operational teams.
• Creative storyteller with a patient-first mindset, able to elevate trust, credibility, and advocacy.
• Resourceful and flexible, able to manage ad hoc and one‑off requests efficiently.
• Bachelor’s degree in Marketing, Communications, Graphic Design, Branding, or a related field (or equivalent practical experience)
• 1–4 years of experience in brand marketing, design, customer lifecycle, healthcare marketing, or community-based marketing
• Proficiency with design and brand tools (e.g., Adobe Creative Suite, Canva, PowerPoint templates, brand management systems)
• Experience managing print production, branded merchandise, or vendor coordination
• Familiarity with reputation management, patient/customer feedback workflows, or review platforms preferred
• Strong organizational skills with the ability to manage multiple projects across markets and timelines
• Healthcare, wellness, or service-based industry experience is a plus

Benefits

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement