Responsibilities

• Oversee daily operations at the reception center and serve as a welcoming first point of contact for guests and visitors
• Greet guests with enthusiasm, accurate information, and brewery updates
• Answer and direct incoming phone calls, record messages, and route inquiries appropriately
• Prepare and fulfill walk-in, online, delivery, and shipping orders
• Manage, merchandise, and sell to-go beer, merchandise, and retail inventory
• Maintain accurate inventory records for merchandise, glassware, marketing materials, jockey boxes, and related supplies
• Clean, organize, and maintain front desk, reception, storage, and inventory areas to always ensure a professional appearance
• Coordinate the check-in, check-out, cleaning, storage, and customer education process for jockey box rentals
• Support public events and promotional activities, including Beer Fridays, classes, comedy shows, festivals, and community events
• Occasionally assist the Events Team with event setup, breakdown, and operational support

Requirements

• Must be 21+ years old
• Physically capable of standing for extended periods, lifting and carrying up to 50 lbs., and performing active tasks including bending, kneeling, climbing ladders, setting up displays, moving inventory, and assisting with event-related activities

Preferred

• 1+ year of experience in marketing, hospitality, customer service, administrative support, retail, or a related field preferred
• Experience using Canva or similar graphic design software preferred
• Familiarity with Square, point-of-sale systems, e-commerce platforms, or inventory management software is highly desirable
• Familiarity with social media platforms including Instagram, Facebook, and LinkedIn; experience creating content is a plus
• Experience using Microsoft Office applications, including Outlook, Word, and Excel (preferred)
• Can contribute to content creation and community engagement activities preferred
• Passion for craft beer, local events, hospitality, or community-focused businesses is a plus
• Must be 21+ years old
• Valid driver's license and reliable transportation preferred
• Physically capable of standing for extended periods, lifting and carrying up to 50 lbs., and performing active tasks including bending, kneeling, climbing ladders, setting up displays, moving inventory, and assisting with event-related activities

Benefits

• Sick Days - 5 days per year
• 401K (employee elected) - no company match
• Discounts - 30% discount on merchandise
• One growler fill per week
• 401(k)
• Employee discount
• Opportunities for advancement