Responsibilities

• Conduct social listening, identifying client and prospective service opportunities and addressing as appropriate
• Analyze reputational situations, gathering research across multiple data sources to make a business recommendation
• Identify and proactively inform management of potential brand threats, providing comprehensive risk assessment and recommendation
• Distill brand media coverage into important highlights and observations for management
• Maintain knowledge of evolving and new online platforms, including the latest security enhancements
• Research and implement new processes
• Identify gaps in our existing processes and technologies, recommending and implementing change to improve
• Develop and implement social media campaigns to achieve specific reputational goals, including content creation and community interaction

Requirements

• Bachelor's degree or equivalent combination of education and experience required
• Highly developed qualitative and quantitative skills required
• Analyze various situations, develop creative solutions and adapt to changes in a fast paced, team environment
• Experience managing ad campaigns preferred
• Prior experience using social media management tools (Sprout, Hootsuite)
• Prior experience using social listening tools (Brandwatch, Talkwalker)

Benefits

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care