Brand Director

Responsibilities

• Account Management - Oversee the management of key client accounts, ensuring alignment with strategic objectives and maintaining trusted partnerships. - Act as the senior point of contact for account updates, guiding internal teams to deliver on client goals and objectives. - Develop account plans that outline strategic priorities, success metrics, and growth opportunities for each client. - Monitor account health, including budgets, timelines, and deliverables, ensuring all aspects align with client expectations and agency standards. - Conduct regular account reviews to assess performance, identify risks, and implement corrective actions as needed. Client Engagement - Lead the development and execution of client engagement strategies, ensuring strong relationships and long-term collaboration. - Articulate and position ID’s full range of services to clients, identifying opportunities to expand offerings and drive business growth. - Partner with leadership and internal teams to prepare compelling proposals, presentations, and pitches for new and existing clients. - Negotiate scope agreements and upsell opportunities with clients, ensuring alignment with their business objectives and budget considerations. - Gather and analyze client feedback to refine engagement strategies and continually improve the client experience. Team Leadership - Provide mentorship and guidance to account teams, fostering professional growth and high performance. - Collaborate with department leads to ensure the effective allocation of resources across accounts, maintaining team bandwidth and efficiency. - Promote a collaborative and inclusive team culture, encouraging innovation and open communication. - Align teams around client objectives, ensuring seamless delivery of work that meets or exceeds expectations. - Advocate for continuous learning by sharing industry insights, trends, and development resources with the team.

Requirements

• visionary leader with a proven track record in managing high-level client relationships and guiding cross-functional teams.
• expertise in creative industries like fashion, wellness, and retail.
• strong strategic acumen and a collaborative mindset.
• ability to foster trust, align teams around client objectives, and deliver measurable business impact.

Benefits

• medical, dental, vision, life insurance and unlimited PTO.