POSITION: Bilingual Community Manager  

REPORTS TO: Regional Manager 

COMPENSATION: Salary, plus Benefits and Bonus eligibility 

LOCATION: Estates at Norwood - 916 Norwood Park Blvd, Austin TX 78753

SUMMARY 

As a Bilingual Community Manager of an affordable housing asset, you are primarily responsible for protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents and the community. This is accomplished by effectively directing and coordinating the community's overall operational activities. Your thorough knowledge of affordable housing standards and procedures, coupled with your outstanding customer service make you the leader of an effective team. 

RESPONSIBILITIES (Including but not limited to): 

• Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, clients, and the public.
• Strive for improvements in community performance to meet or exceed annual financial and operational goals.
• Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing, and ongoing facility upkeep.
• Develop working income for operating the property by managing cash flow requirements and leasing strategy.
• Conducts regular onsite audits consisting of sampling tenant files to ensure compliance with program documents, financing restrictions, LIHTC requirements, HUD Regulations, TDHCA Regulations, and TAA requirements.
• Conducts regular audits of work order processing, unit turnaround time reviews, EIV requirements, reasonable accommodation policies, move-ins/outs, recertifications, lease renewals, interims, denials, waitlists, etc.
• Observes general operations of the community, in accordance with all HUD guidelines and regulations, TDHCA regulations, other governing entities, SAHA Policies, and Procedures.
• Bring non-compliance issues to the attention of the Portfolio Manager and initiate corrective action when necessary
• Facilitate all required housing inspections and follow up with any citations or requests
• Analyze and produce monthly financial statements, including operating variances from budget, cash management, and strategies for collection of receivables.
• Maintain complete and accurate community files and records, including finalized audits, to ensure lease data has been input correctly into management software.
• Coordinate the collection and documentation of all revenues following the lease obligations of residents.
• Engage, contract, supervise, and approve invoices for all goods/services required to maintain the community.
• Successfully lead on-site maintenance technicians, office staff, and leasing team members.
• Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding of rent charges, lease issues and other resident concerns.
• Participate and monitor Team Members in Solidago training.

QUALIFICATIONS 

• Must speak fluent Spanish and English
• At least four (4)years of property management experience. Must have a strong working knowledge of leasing, marketing, construction, residential law, and resident relations, specific to the Affordable Housing Industry.
• Thorough knowledge of HUD, LIHTC, TDHCA, TAA, low-income housing tax credit, tax-exempt bond, and other affordable housing programs.
• Working knowledge of property management software; OneSite is preferred.
• Working knowledge of Microsoft Office Word, Excel, and the Google platform.
• Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts.
• Ability to note deviations from financial plan, determine causes, and provide recommendations to the company on required action plans.
• Strong written and verbal communications skills.

• Ability to understand and carry out industry-specific written and oral directions. Positive, innovative approach to problem-solving.
• Present ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the organization's goals.
• Ability to work independently as a project leader and team member. Ability to relate well with others even while working at a distance or remotely.
• Ability to work efficiently with high accuracy, attention to detail, and follow through.
• Excellent time management and general organization skills.
• Neat, professional appearance.
• Strong client relations skills and previous supervisory experience are required.
• Ability to embody the Solidago Standards.

BENEFITS 

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid Holidays
• Dental
• 401k Retirement Plan
• Employee Assistance Program (EAP)
• Competitive bonus structure
• Ancillary Benefits: Pet Insurance, Gym Membership Reimbursement, Parental Leave, etc.

WORK CONDITIONS  

You are required to work both inside and outside of the office and in all areas of the residential property, including amenities, and have frequent exposure to outside elements where temperature, weather, odors, and landscape may be unpleasant and/or hazardous.  

PHYSICAL DEMANDS 

To successfully perform the essential functions of this role, the team member must be able to engage in routine physical activities such as standing, walking, climbing, stooping, squatting, and using hands for typing and handling materials. The position requires the ability to access all areas of the property—both interior and exterior—in varying weather conditions, including rain, snow, heat, and wind. 

Team members must be capable of lifting or moving items up to 20 pounds and possess adequate visual abilities, including close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Occasional travel may be required for training, property support, or other job-related needs. 

This job description is not intended to be an exhaustive list of all duties. Team members are expected to follow additional instructions and perform other related tasks as assigned by their Team Leader.