Responsibilities

• Social Engagement Across All Channels: Execute daily community management across Instagram, TikTok, Facebook, Threads, LinkedIn, YouTube, X, Reddit, and emerging platforms by monitoring conversations, responding to comments and DMs in a relatable, social-first and brand aligned voice, escalating customer service issues to CX, amplifying brand love moments, strategically participating in relevant audience conversations, and supporting inbound message spikes during launches, holidays, shipping delays, or high-volume moments.
• Engagement Execution & Optimization: Execute and optimize engagement initiatives in partnership with the Social Lead by identifying opportunities to increase replies, saves, shares, and positive sentiment while supporting social listening efforts and surfacing actionable insights.
• UGC Curation & Community-to-Content Bridge: Identify and curate high-quality UGC on all social channels, collaborate with the brand community team to source customer stories, brief UGC needs for campaigns, and serve as the bridge between social strategy and our engaged Facebook & Circle user communities to ensure cohesion across the customer journey.
• Publishing, Calendar & Workflow Support: Support content scheduling, publishing, and calendar management across all platforms while identifying timely cultural moments and trend opportunities to enhance relevance and engagement.
• Cross-Functional Collaboration & Alignment: Partner closely with social, CX, brand marketing, paid, publishing, and community teams to ensure engagement efforts align with business goals, game launches, IP partnerships, and broader marketing initiatives.

Requirements

• 3-5 years of experience in social media community management or engagement roles
• Experience managing community engagement across multiple platforms
• Strong understanding of modern parent and family audiences
• Demonstrated ability to drive engagement, sentiment, and conversation growth
• Experience using social listening and management tools (e.g., Sprout Social)
• Excellent written communication skills with strong brand judgment
• Experience escalating CX and product issues appropriately
• Ability to manage multiple priorities in a fast-paced environment
• Self-starter who takes initiative and identifies opportunities proactively

Preferred

• Experience working with family oriented, kids or parenting brands
• Experience supporting product launches, partnerships, or IP-driven campaigns
• Background in consumer tech, gaming, lifestyle, or family brands
• Experience collaborating cross-functionally in remote teams
• Experience supporting engagement during high-volume moments (PR, launches, TikTok Shop spikes)
• Familiarity with short-form video content and TikTok-native formats

Benefits

• Competitive compensation package.
• Flexible working hours and vacation policy.
• Product-driven culture that treasures talents and individual growth.
• Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field