Responsibilities

• Own day-to-day account management for a portfolio of brand-direct and agency clients, serving as the go-to point of contact across planning, audience setup, activation, QA, and reporting
• Lead client onboarding, platform training, and ongoing enablement so clients get full value from Samba TV’s audience and measurement solutions
• Manage audience segment setup and delivery across major DSPs, SSPs, DMPs, and social platforms, troubleshooting activation issues and coordinating with technical teams to resolve them quickly
• Monitor campaign delivery, surface risks and underdelivery early, and produce performance summaries, insights, and business reviews that drive adoption and growth
• Partner with Sales on account plans, renewals, pre-sale planning, and upsell opportunities, aligning client goals with Samba’s audience and measurement solutions
• Act as the feedback loop between clients and internal teams (Product, Measurement, Revenue Operations, Finance) to improve ease of activation, workflow efficiency, and audience performance
• Represent Samba’s audience products with subject-matter expertise and a consultative, client-first approach, staying current on programmatic trends and contextual targeting best practices

Requirements

• 1-2 years of experience in account management, customer success, campaign operations, client services, or a similar role within ad tech, digital media, or programmatic advertising (relevant internships count)
• Working understanding of programmatic advertising concepts, including DSPs, SSPs, DMPs, and digital campaign workflows
• Familiarity with one or more DSPs (e.g., The Trade Desk, DV360, Yahoo DSP) and/or SSPs (e.g., OpenX, Magnite, Freewheel); hands-on exposure is a plus
• Strong written and verbal communication skills, with confidence engaging clients directly via email and on calls
• Analytical mindset with an interest in campaign performance and data-driven decision-making
• Strong Excel skills (SUMIFS, INDEX/MATCH, pivot tables, VLOOKUP); SQL is a plus
• Proficiency with CRM and project management tools (Salesforce, Jira, Asana, Trello, etc.)
• Eagerness to deepen expertise in programmatic, audience, and contextual advertising
• BA/BS with a focus on marketing, business, data, communications, or related experience

Benefits

• health insurance
• wellness offerings
• life and disability insurance
• a retirement savings plan
• paid holidays and paid time off (PTO)
• other employee benefits