Responsibilities

• Team leadership. Manage, coach, and develop a team of PMMs (currently 3). Build the function's operating model and hold a high bar on quality and speed of execution. Foster a culture of continuous investment in individuals and the function as a whole rooted in ongoing feedback and improvements that makes the team better every quarter
• Positioning and messaging. Define and maintain Canary's platform and product-level positioning. Translate complex AI capabilities into clear, differentiated value props for hotel operators — from global enterprise brands to independent properties
• Storytelling and narrative. Build the overarching platform narrative and ensure it holds across every touchpoint — the website, sales decks, event keynotes, analyst briefings, and customer conversations. Differentiate Canary’s narrative from the competitive landscape
• Product launches. Own the GTM process end to end — launch strategy, tiering, internal collaboration, and external amplification
• Product suite performance. Continuous analytics and monitoring on product performance and opportunities for improvement from pipeline through churn reduction
• Market intelligence. Maintain a deep, current read on the hospitality tech competitive landscape, buyer dynamics, and how the AI wave is reshaping the category

Requirements

• 8+ years in product marketing, with at least 2–3 years managing and developing a PMM team
• Experience scaling the impact of a PMM function — not just inheriting one
• Deep expertise in pricing and packaging strategy, ideally in a SaaS context with a multi-product portfolio
• Strong positioning and messaging chops — you’ve taken complex products to market and made them simple and compelling
• Experience with product launches from concept through post-launch measurement; you’ve run launches across multiple tiers and know how to calibrate the machine
• A storyteller at heart — you write and communicate with precision and can shift register from a hotel GM to a C-suite executive to an analyst
• Analytically rigorous — you use data to make decisions, build business cases, and keep customer value and ROI as central to the product story
• Based in New York City; comfortable in a hybrid environment (3 days / week in office)

Benefits

• Unlimited PTO: Take the time you need to truly rest and recharge
• Holidays + Canary Days: Standard holidays plus monthly company-wide days off for a guaranteed long weekend
• Birthday Holiday: A dedicated day off to celebrate you!
• Office Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs
• Canary Hotel Experience: Staying at a Canary hotel? We’ve got you covered with a credit toward your stay
• Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels globally
• Self Improvement Club: A monthly budget to help you smash your personal goals
• Professional Development: Level up your career with a dedicated learning stipend to fuel your skills and cross-functional connection
• Referral Program: Help us grow the flock and score a cash bonus for successful hires