Responsibilities

• In your first 3 months
• Audit the current state of one or more complex marketing and operational workflows, including intake, handoffs, dependencies, approvals, decision points, and failure modes.
• Build clear current-state process maps, identify where work gets stuck, and begin owning intake and traffic control so recurring work moves through a more reliable operating cadence.
• Establish stronger visibility into in-flight work, including timelines, owners, risks, and critical dependencies across cross-functional stakeholders.
• Identify where work is under-scoped, inconsistently tracked, or overly dependent on manual coordination, and recommend practical fixes.
• In your first 6 months
• Lead cross-functional coordination across partners such as Acquisition, Data Science, Commercial Operations, Engineering, QA, and other stakeholders.
• Build and formalize intake models, ownership frameworks, escalation paths, and launch-readiness checkpoints for owned programs.
• Create troubleshooting and triage workflows so issues are routed quickly to the right owners, exceptions are handled consistently, and recurring breakages inform process improvements.
• Build the practical infrastructure that helps these workflows run better, including documentation, dashboards, alerts, status visibility, and automation-ready processes.

Requirements

• Bachelor’s degree in Business, Project Management, Communications, or a related field, or equivalent practical experience.
• 4+ years of project management, business operations, marketing operations, or similar cross-functional experience leading small to mid-sized projects.
• Experience leading cross-functional initiatives that require process mapping, stakeholder coordination, risk management, and operational execution.
• Experience building or improving workflows that span multiple teams, systems, and handoffs.
• Experience using project management and workflow tools to manage timelines, dependencies, ownership, and status visibility.
• Ability to identify operational gaps, drive follow-through, and keep work moving across teams with different priorities and contexts.

Preferred

• Experience in growth marketing operations, lifecycle or enrollment marketing, implementation, commercial operations, or a similarly cross-functional operating environment.
• Experience designing or improving intake systems, RACI or ownership models, SLAs, launch-readiness processes, dashboards, alerts, and workflow documentation.
• Experience coordinating issue triage or operational troubleshooting across multiple stakeholder groups and systems.
• Experience working alongside technical, data, or engineering teams and translating upstream or downstream dependencies into actionable project plans.
• Familiarity with automation, AI-assisted operations, and workflow tooling used to reduce manual coordination and improve visibility.
• Experience supporting change management, process adoption, and operational scaling in a fast-moving environment.
• PMP, Six Sigma, or similar project management certification is preferred.

Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development.
• Grow with us: Grow with us through discounted company stock through our ESPP with easy payroll deductions.