Responsibilities

• CRM Transformation & Delivery Leadership
• Lead and be accountable for end-to-end transformation of the Commercial CRM capability, including implementation of a new CRM platform.
• Own program strategy and execution across capability design, data migration, integration, cutover, and post-go-live optimization.
• Provide delivery governance for complex initiatives involving onshore and offshore teams.
• Lead system integrators and vendors while strengthening internal CRM capability.
• Coordinate UAT and cross-functional alignment across Commercial, Medical, Compliance, Legal, and IT stakeholders.
• Ensure business continuity, operational stability, and risk mitigation throughout rollout.

Requirements

• Bachelor’s degree in a technical, quantitative, or related field.
• 8–10+ years of progressive experience leading Commercial CRM or customer engagement capabilities in pharma or life sciences.
• Demonstrated experience delivering large-scale, multi-phase CRM implementations.
• Strong experience managing complex vendor ecosystems and system integrators.
• Proven ability to operate in highly regulated commercial environments.
• Solid understanding of CRM platforms, SDLC, integrations, MDM, and data warehousing.
• Exceptional communication and senior stakeholder influencing skills.

Preferred

Benefits

• Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; and the employee assistance program.
• Employees also receive various paid time off benefits, including vacation time and sick time.