Merz

Associate Director CRM & Insights

Raleigh, NC (On-site)

Salary Not AvailableSenior Level7+ years expFull time

Posted 4 months ago

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Job Summary

Own CRM strategy and Salesforce OCE configuration to drive commercial results and clean data.

  • Lead CRM strategy, planning and execution aligned to commercial priorities.
  • Must-have: Salesforce OCE experience or equivalent CRM expertise.
  • Standout: Cross-functional governance and data/reporting leadership.

Job Description

Responsibilities

  • Lead the strategy, planning and execution of CRM initiatives, ensuring alignment with commercial priorities and field effectiveness goals
  • Collaborate with analytics, marketing and field teams to generate actionable insights that inform customer engagement strategy and targeting
  • Oversees data integrity, standardization, and governance to ensure clean and accurate CRM data for reporting and targeting
  • Translate business requirements into Salesforce OCE system configurations and enhancements
  • Collaborate with commercial analytics, design and deliver reporting tools and dashboards that support business performance, field operations
  • Manage third-party CRM support partners and provide coaching and leadership to team members

Requirements

  • Bachelor's Degree
  • 7+ years experience in CRM strategy, commercial operations or analytics
  • Salesforce OCE experience or other similar CRM experience

Preferred

  • Bachelor's Degree Background in pharmaceutical, life sciences or healthcare
  • Strong experience translating business requirements into technical CRM solutions
  • Working knowledge of data governance, analytics and reporting platforms
  • Leadership skills
  • Excellent cross-functions communication and project management skills
  • CRM administration or enhancement planning experience
  • Proficient in Microsoft Office Suite