Responsibilities

• Partner with the VP, Client Management and SVP, Client Management on day-to-day client and agency communications for assigned accounts, building trusted relationships
• Maintain strong knowledge of assigned agencies and clients
• Support and contribute to client reviews, QBRs, and milestone campaign presentations in partnership with VP, Client Management and SVP, Client Management
• Identify and proactively address client challenges, escalating risks and issues to the Vice President as needed
• Own campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectives
• Manage campaign timeline with precision, using appropriate tools and resources such as Monday.com, etc.
• Partner with Influential team members including strategy & analytics, performance media, creator, creative and other capabilities necessary for each campaign
• Ensure consistent adoption of Influential client management processes, tools, and ways of working
• Coordinate monthly billing reconciliation in partnership with VP and SVP
• Support account growth, scope expansions, and renewal opportunities in partnership with VP and SVP

Requirements

• 7-9 years of experience in client management, account management, or agency roles within media, marketing, or influencer ecosystems
• Proven experience managing client accounts and cross-functional teams
• Strong understanding of influencer marketing, branded content, and performance-driven campaigns
• Excellent communication, organizational, and stakeholder management skills
• Ability to manage multiple priorities with attention to detail, resilience, and professionalism
• Travel required for select client and internal meetings
• Hybrid work environment with in-office presence encouraged 1x per week or as needed (pending location)

Benefits

• Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.