Associate Director, Client Management (Influencer & Celebrity)

Responsibilities

• Own the client relationship
• Serve as the primary day-to-day point of contact for multiple influencer and celebrity accounts across Zoom, email, and Slack.
• Lead weekly status calls and client meetings, and send same-day recaps with clear next steps, owners, and deadlines.
• Know your clients’ brands, products, retail calendars, and stakeholders cold, and build relationships they trust.
• Manage expectations proactively: flag risks early, present solutions, and keep clients informed before they have to ask.
• Pull together campaign data, content, and results for client reviews, QBRs, and milestone presentations.
• Listen critically in every meeting to spot incremental opportunities within existing accounts, and bring them to leadership.
• Own campaign timelines from kickoff through final reporting, so every program is delivered on time and aligned with client objectives.
• Build and maintain project management tools and trackers (AirTable, Asana, or similar) that give the team and clients a single source of truth.
• Track every moving piece: creator outreach, contracts, product shipments, content drafts, client approvals, go-live dates, and usage windows.

Requirements

• 5–7 years of client service or account management experience, with at least 3 years in influencer marketing.
• Experience in a high-volume influencer agency setting, managing many creators and multiple brands at once. Large-agency experience strongly preferred.
• A deep understanding of influencer budgets: talent rates, fees, gifting, usage rights, whitelisting costs, and how they roll up to a client budget.
• Experience leading monthly billing reconciliation and tracking account profitability.
• Hyper-organized. You build the tracker, you live in the tracker, and you never miss a deadline.
• Fluency in project management tools such as AirTable or Asana, plus familiarity with CreatorIQ, HypeAuditor, Shopify Collabs, or similar platforms.
• Working knowledge of paid, gifted, affiliate, and ambassador programs, plus whitelisting, Spark Ads, and Partnership Ads.
• Experience overseeing or mentoring junior team members.
• Excellent written and verbal communication, with composure and confidence on camera in client meetings.
• Can manage up, manage down, and keep a million moving pieces running smoothly.

Preferred

• Experience with parenting, baby, kids, toy, or family lifestyle brands.
• Experience with celebrity talent partnerships and working with agents, managers, and publicists.
• Experience on integrated campaigns that combine influencer with PR, experiential, or retail activations.
• A slight obsession with Amazon, online shopping, and discovering new products.

Benefits

• Unlimited PTO
• Paid time off between Christmas and New Year’s
• Fabulous Fridays: the work day ends at 3pm all year
• 401K with a 3% company match (immediately vested) after the initial 3 months
• Medical, dental, and vision coverage
• Medical and Dependent Care FSA
• Company-paid Life Insurance
• Company-paid Long-Term Disability