Responsibilities

• Actively collaborates across MAx to ensure aligned patient access strategy (i.e., identifies and addresses current and anticipated gaps while making changes to tactics, tools and communications as needed)
• Supports a new brand or indication launch by leading the patient services focused market research, vendor selection, development of program Business Rules, processes, materials, and hub, vendor, and field team training
• Develops program launch execution plan as part of launch master planning with PASS, internal matrix teams (i.e., Brand), and external vendors
• Evaluates and updates vendor KPIs, and holds vendors accountable for KPIs as defined in contracts
• Communicates with field teams, office teams, and vendors about program changes, with a focus on potential impact on customer and patient access experience; retrains as needed
• Collaborates with leadership, PASS teammates, and matrix teams to create the program strategy and share opportunities to optimize the approach
• Uses subject matter expertise about the patient journey (e.g., therapeutic area, brand, indication, etc.) to expedite the path to therapy in alignment with the Brand team’s overall strategy
• Uses Market Access technical expertise (i.e., coding, reimbursement and payer policies related to Medicare, Medicare Part D, Medicaid, and private insurance) to educate matrix partners, field teams, PMs, and Senior PMs
• Conducts regularly scheduled vendor site visits
• Incorporates the voice of the patient and explains patient needs and viewpoints to others

Requirements

• Bachelor’s Degree in Business, Health or Life Sciences, Healthcare Administration, or related field required; advanced degree (MBA, MA Public Health, PharmD, etc.) preferred
• Experience in Fibrosis/Pulmonology preferred
• 5+ years in the pharmaceutical industry including 2+ years in patient services required
• Relevant experience in claims reimbursement required, including billing and coding; managed care coverage processes and practices; distribution and dispensing of specialty pharmaceuticals; buy and bill; and aspects of patient support and/or hub services
• Demonstrates BMS Values and culture in day-to-day tasks and interactions
• Demonstrates deep knowledge in insurance benefit design for both commercial and government payers
• Experience in managing complex projects, programs, and teams required

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Paid Time Off
• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
• Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
• All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.