Associate CX Strategist

St. Louis, MO (On-site)

Salary Not AvailableIntern/New Grad2+ years expOther

Posted 4 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Drive CX strategy support for HLK’s paid, earned, and owned channels by turning insights into targeted media plans and campaign artifacts.

  • Translate brand insights into audience-focused goals for media investment and owned/earned work.
  • Shape cross-channel strategy across digital, traditional, and owned media.
  • Produce briefs, presentations, and analyses reflecting best practices.

Job Description

Responsibilities

  • Transform brand planning and client business insights into tangible audience and content targeting goals for media investment and owned/earned construction.
  • Develop the channel strategy for budget investment and client effort across all paid media channels (digital and traditional) and owned/earned opportunities.
  • Create campaign artifacts: briefs, presentations, and analyses rich with best practices.
  • Work closely with the paid media team to understand the weekly reporting results and how to apply insights to future campaigns.
  • Propose creative and paid media testing scenarios that bring forth message, audience, and channel insights.
  • Communicate clearly and confidently about your work with your peers, your teammates, company executives, and clients.

Requirements

  • 0–2 years of experience in marketing, strategy, CX, media, digital, or related roles (agency experience preferred but not required, internships welcome).
  • Bachelor’s degree in marketing, communications, business, or related field preferred.
  • Strong work ethic, organization skills, and attention to detail.
  • Curious mindset driven by understanding the “why” behind marketing decisions.
  • Effective communicator both in person and in writing.
  • Eager to learn and grow in a fast-paced agency environment.
  • Analytical thinker with an interest in understanding behavior and campaign performance.
  • Detail-oriented with the ability to support multiple projects in a fast-paced environment.
HLK logo

HLK

2.5 Glassdoor

We build brands that refuse to sit still. Brands rooted in insights and strategy, powered by people, that are constantly in motion. Because it’s people — us, our clients and our customers — who shape a brand’s identity, amplify its triumphs and inspire its next move. So, we obsess over our people who are constantly listening to all the ways brands are being considered, challenged and celebrated.In an ever-changing landscape, we’re dedicated to growth and helping brands evolve – pushing boundaries and challenging conventions – in the midst of change and uncertainty. We’re building brands that move people.

Founded in 1977
St Louis, Missouri, USA
436 employees (101 in marketing)
26% recommend to a friend
32% CEO approval

Traffic Signals

Monthly Visitors
3.7K
Traffic Source Mix
Search
28.5%
Direct
46.4%
Referral
5.8%
Social
17.7%
Paid
1.5%

Headcount Trend

Current headcount: ~436

Marketing Team

Marketing Team Size
58 (13% of company)
Median Career Experience
9.5 years
Median Tenure
2.9 years
Marketing Roles Posted (Last 30 Days)
1