Associate Community Manager

Responsibilities

• Support the Community Manager in leading and developing community staff, helping ensure strong team performance and a positive resident experience.
• Provide day-to-day guidance, coaching, and operational support to team members while reinforcing company standards, policies, and expectations.
• Assist with onboarding and training new employees and support ongoing development initiatives for community staff.
• Serve as an operational resource for team members, helping resolve issues, answer questions, and support execution of community goals and initiatives.
• Foster a culture of accountability, collaboration, professionalism, and resident-focused service.
• Support the financial performance of the community through oversight of resident accounts, delinquency management, payment processing, and financial reporting activities.
• Prepare and review financial reports, including income statements, balance sheets, cash flow reporting, delinquency reports, and other property performance metrics.
• Monitor property financial performance, identify trends, variances, and areas of concern, and provide recommendations that support operational and financial goals.
• Analyze resident account activity and evaluate payment issues, account discrepancies, and outstanding balances while ensuring compliance with company policies and procedures.
• Support budget management, forecasting activities, expense tracking, and financial reporting requirements.

Requirements

• Bachelor's degree preferred; equivalent experience considered.
• 2+ years of experience in property management, financial operations, leasing, accounting, business administration, or related fields.
• Strong financial acumen with experience managing resident accounts, collections, payment processing, financial reporting, budgeting support, forecasting, or operational administration.
• Experience analyzing information, identifying issues, and making recommendations to support business and operational objectives.
• Strong problem-solving skills with the ability to exercise judgment and discretion when resolving resident and financial concerns.
• Excellent communication, organization, and relationship management skills.
• Ability to manage competing priorities while balancing financial, operational, and resident experience objectives.
• Experience with property management systems such as Entrata, Yardi, or similar platforms.
• Proficiency with Microsoft Office.

Preferred

• Student housing or multifamily operations and a strong understanding of resident lifecycle management.
• Cross-functional collaboration with leasing, operations, maintenance, accounting, legal, and leadership teams to achieve community goals.
• Process improvement initiatives that enhance operational efficiency, strengthen financial controls, and improve resident experience.
• Leveraging technology and automation tools to improve reporting, operational efficiency, resident communication, and financial processes.

Benefits

• A culture that provides you with a sense of belonging
• Competitive pay that values your contributions
• Generous PTO to disconnect or celebrate life milestones
• Paid 14+ holidays, including your birthday, to disconnect and celebrate
• Paid Parental Leave that begins after 90 days
• Paid volunteer time off to give back to your community
• Robust health plan options that begin within at least 30 days of your employment
• Yearly subscription to a meditation app for personal wellness
• An environment that provides you a voice to share your perspectives
• Employee Assistance Program (EAP) for access to confidential support services