Responsibilities

• The Associate Manager, Brand Strategy supports the Brand Strategy organization in developing and executing strategies that strengthen the bank’s brand positioning, reputation, and customer experience. As a brand champion for TD’s “More Human” brand platform, this role helps ensure consistent and cohesive brand expression. The Associate Marketing Manager is an expert level marketing professional responsible for managing and/or leading development and execution of moderate to complex marketing plans/programs/projects/strategies, by designing and delivering marketing solutions/insights consistent with TD’s marketing standards and strategies, in support of business results, customer engagement and experience.
• Depth & Scope: Manages marketing projects/programs/initiatives of low to moderate scope and complexity Expert level marketing professional role requiring in-depth knowledge/expertise in own domain/field of specialty and working knowledge of broader related areas Develops project briefs with marketing planners, prepares project plans and resources projects appropriately Integrates the broader organizational context into advice and solutions within own area Understands the industry, competition and the factors that differentiate the organization Applies best practices to implement process, product or service improvements Acts as a subject matter expert within their own area of specialty or a resource for others Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs Contributes to setting standards within area of expertise Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders Uses advanced methods to contribute to new solutions and recommend standards against which others will operate Impacts a range of functional programs and operations across own and related teams Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels Works independently as the senior technical lead and guides others within area of expertise Identifies and leads problem resolution for complex issues at all levels
• Education & Experience: Undergraduate degree or relevant professional certifications, designations, or equivalent required 5+ years relevant experience Proficient knowledge of multiple marketing disciplines, strategy development, consulting principles, lines of businesses supported, banking industry, and product/customer markets Proficient knowledge of customer and brand research techniques and ability to develop analyses and insights that will drive customer strategy formation and business decisions Knowledge of current and emerging competitor and market trends Knowledge of risk management environment, standards and regulations Ability to manage a budget and work within the constraints of that budget Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives Skill in mentoring, coaching Ability to exercise sound judgement in making decisions Ability to communicate effectively in both oral and written form Ability to work collaboratively and build relationships Skill in using analytical software tools, data analysis methods and reporting techniques Skill in using computer applications including MS Office Ability to analyze, organize and prioritize work while meeting multiple deadlines Ability to work successfully as a member of a team and independently Ability to handle confidential information with discretion
• Preferred Skills: Proficiency with Workfront (or similar marketing workflow/project management tools) to intake requests, manage timelines, and track deliverables Ability to manage multiple projects simultaneously, prioritize effectively, and meet deadlines in a fast-paced environment Strong stakeholder management and cross-functional collaboration skills Demonstrated ability to apply brand guidelines Experience reviewing creative assets and copy, providing clear, constructive feedback
• Customer Accountabilities: Designs, develops and executes marketing solutions to address marketing/business needs/plans/strategies, to support a positive customer experience and the brand, ensuring alignment with internal marketing standards/goals Reviews, understands and ensures marketing solutions/initiatives are strategically sound and consistent with TD’s customer experience and brand image Manages assigned projects from scoping/briefing to launch/fulfillment, following established processes, privacy processes and visual/brand standards Participates in project scoping and preplanning sessions, proactively providing partners with advice and expertise on recommended tactics and marketing solutions Works with marketing partners and business units to develop appropriate customer insights for marketing briefs Develops creative briefs that consistently adhere to product positioning where applicable and leverages internal/external marketing creative experts on the development of creative Conducts internal/external Agency/Supplier briefing sessions and creative presentations to internal clients Provides ongoing communication to ensure appropriate stakeholders are notified of progress or changes in program content, budget, direction, timeline or status and escalates as appropriate Proactively acknowledges errors; notifies management promptly where appropriate, and works with team to resolve Captures and shares lessons learned from projects/campaigns/initiatives to be incorporated in future Delivers strong marketing communications on strategy, on time, on budget and error free Develops and maintains an understanding of TD businesses, products, policies and processes to deliver and ensure effective marketing solutions Delivers actionable recommendations based on insights generated through integration of multiple sources (e.g. internal customer experience tracking programs, syndicated research, ad hoc analysis, competitive monitoring, external centres of excellence) Assesses the effectiveness of programs, processes and documentation; evaluates the impact of marketing solutions on the achievement of business results Delivers and manages programs (e.g. customer experience) and/or project plans by assigning and tracking workgroup project ensuring established processes are followed, and delivering all projects on strategy, on time, on budget and error free Manages the appropriate use of resources (i.e. people, budget, processes) within area of responsibility Develops and manages good working relationships and maintains open dialogue with key internal and external business partners to ensure adequate execution of project deliverables Actively works to resolve escalated issues and manages changes within the project/program/initiative Evaluates the effectiveness of corporate marketing processes/services and recommends/champions possible enhancements Provides input and works with Marketing Planning to assist in the management of the Marketing calendar Recognized within TD as an expert within own field of expertise Provides advice and guidance to employees and business partners on customer experience, maintaining the brand image, standards, application and execution within area of expertise Continuously enhances knowledge and keeps current with leading-edge and emerging strategies, capabilities and/or trends in own field of expertise and competitive landscape and drives innovation throughout the customer experience and insights process Understands marketing disciplines and how they link together to deliver integrated solutions and enhanced customer experiences Remains current with key business initiatives/issues and developments within TD Participates in the annual planning cycle
• Shareholder Accountabilities: Manages project budgets within forecasted spend Arranges for timely billings, maintains progress billing standard and promptly communicates variances Confirms quarterly forecast amounts (invoices and estimates) for quarterly budget lockdown Identifies ways to increase production efficiencies in order to maximize marketing dollars spent on all marketing programs Prioritizes and manages own workload to meet service level requirements for service and productivity Adheres to enterprise frameworks or methodologies that relate to activities for respective business area(s) Ensures respective programs/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate Protects the interests of the organization – identifies and manages risks, and ensures the prompt and thorough resolution of escalated non-standard, high risk issues Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/policies/practices Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist Applies subject matter expertise in the discipline, provides guidance, assistance and direction to others Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Employee/Team Accountabilities: Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques Participates in personal performance management and development activities, including cross training within own team Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships Contributes to a fair, positive and equitable environment that supports a diverse workforce Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
• Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching forward – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous
• Shareholder/Employee/Team/Physical Requirements text omitted for brevity.