Responsibilities

• Support the planning, coordination and execution of content initiatives across multiple digital channels.
• Assist with project management activities including timeline tracking, stakeholder communication and status reporting.
• Help organize content calendars, production workflows and team planning activities.
• Coordinate content requests and deliverables across content strategy, editorial, SEO, web, creative and marketing teams.
• Support content audits, inventories and content governance initiatives.
• Assist with gathering and reporting content performance metrics, helping identify trends and opportunities.
• Maintain documentation, process guides and operational resources.
• Help monitor project progress, identify potential risks and escalate issues when appropriate.
• Support content optimization and continuous improvement initiatives across digital properties.
• Assist with research, competitive analysis and stakeholder information gathering to inform content planning.

Requirements

• Bachelor's degree in marketing, communications, business, journalism, digital media or a related field. Equivalent experience will also be considered.
• Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint
• Strong organizational, analytical and problem-solving skills with the ability to manage multiple projects and priorities simultaneously.
• Excellent written and verbal communication skills with the ability to collaborate effectively across teams and communicate with stakeholders at various levels of the organization.
• Highly detail-oriented with strong time management skills and the ability to maintain accuracy while working in a fast-paced environment.
• Demonstrated ability to coordinate projects, track deliverables and manage competing priorities while meeting established deadlines.
• Strong curiosity and a willingness to learn new processes, technologies and evolving best practices in content, digital marketing and customer experience.
• Ability to identify opportunities for process improvement and recommend solutions that increase efficiency, consistency and effectiveness.

Preferred

• Experience supporting marketing, content, communications, project coordination, content operations or digital initiatives is preferred.
• Familiarity with project management platforms, content management systems, collaboration tools or digital analytics platforms is a plus.
• Interest in emerging technologies, including AI-enabled tools and content workflows, is a plus.