Responsibilities

• Client Relationship Management
• Support Account Managers in day-to-day client communication and post-sale requests as you build your foundation.
• Participate in client kick-off calls, campaign check-ins, and business reviews, stepping into a lead role as your confidence and experience grow.
• Proactively identify client needs and bring forward tailored recommendations to drive campaign success.
• Take on direct client ownership as readiness and business need align
• Campaign Operations & Technical Execution
• Assist with pixel coordination, asset gathering, and campaign launch checklists.
• Partner with Campaign Management and Platform Solutions to monitor delivery, pacing, and performance against client KPIs.
• Support monthly campaign and Salesforce audits (QA of 1P and 3P delivery, restriction compliance, and data accuracy).
• Learn to identify and communicate platform, reporting, and data discrepancies to internal teams and clients.

Requirements

• 1+ years in an Account Management, Campaign Management, Customer Success, or digital media role.
• Prior roles such as Sales Planner, Account Coordinator, or Client Services Manager at a digital vendor or media agency are a strong fit.
• BA/BS in Business, Advertising, Marketing, or a related field preferred but not required.
• Healthcare/pharma industry experience is a plus, not a requirement.
• Some exposure to programmatic advertising: DSP platforms (TTD, DCM/CM360), verification tools (DoubleVerify, IAS), or insertion order management.
• Familiarity with analytics and reporting tools such as Tableau, Looker, Google Analytics, or Adobe Analytics.
• Comfort working in Salesforce or similar CRM tools is a plus.
• Eagerness to develop technical fluency in tagging, pixel implementation, and data troubleshooting on the job.
• Eager to learn: you come in ready to absorb, ask questions, and grow fast.
• Detail-oriented with strong organizational skills across multiple workstreams.

Benefits

• Comprehensive healthcare: medical, dental, and vision options; 100%-paid life and disability insurance
• 401(k) match
• Generous paid vacation and sick time
• Paid parental leave and adoption assistance
• Annual tuition assistance
• Better Yourself Wellness program
• Group volunteer opportunities and team events
• Referral bonus program