Associate Account Manager

Responsibilities

• Act as the trusted, main point-of-contact for our clients; build strong brand relationships, proactively address client needs, and ensure an exceptional customer service experience throughout the campaign lifecycle. In this role, building strong, trusted relationships with our brand partners is at the heart of everything you do.
• Responsible for supporting, managing and executing post-sale influencer campaigns including adherence to campaign timelines and deliverables with support and mentorship from a senior lead.
• Serve as the day-to-day point of contact for influencers, while maintaining strategies to meet brand business objectives.
• In tandem to leading your own projects, AAMs are responsible for supporting more complex projects managed by senior leads. Support frequently looks like taking lead on project management and creator onboarding/communications.
• Manage high volume and fast paced email communications with influencers, from the initial sourcing and negotiations, guiding the creative development of content, and ensuring roll out aligns with the campaign goals and KPIs.
• Address daily client needs and requests related to the campaign, or other ancillary asks, in a timely strategy-oriented manner
• Identify trends and develop performance insights, resulting in meaningful recommendations and strategies

Requirements

• Required: 3+ years of client-facing account management experience within a marketing, advertising, influencer marketing, or social media agency environment.
• Minimum 2 years of hands-on influencer marketing experience, with a deep understanding of the full campaign lifecycle—including talent sourcing, contract negotiations, content strategy, paid/organic amplification, and post-campaign reporting.
• Experience in leading and executing, building and optimizing digital and social media plans, particularly focused on influencer marketing
• A deep understanding of social media platforms, especially Instagram, YouTube, and TikTok
• Must be extremely detail oriented with the ability to handle multiple projects, prioritize work assignments, meet deadlines, and work independently in a fast-paced environment
• Ability to handle a high volume of email communications on a daily basis
• Exceptional communication and organizational skills