Responsibilities

• Support the execution of digital media campaigns through setup, launch, pacing, and optimization across display, video, and social platforms.
• Communicate regularly with client contacts and internal teams to ensure seamless delivery and alignment on campaign goals and performance.
• Partner with Media Operations to troubleshoot issues related to creative, tracking, trafficking, and reporting.
• Analyze campaign data to identify optimizations and performance opportunities that meet or exceed client KPIs.
• Develop a solid understanding of presale expectations, IO and campaign order requirements, and strategic context for each campaign.
• Maintain internal documentation and shared email workflows to ensure ongoing clarity and organization across teams.
• Support upsell opportunities by understanding client objectives and helping position Digital Remedy solutions that drive ROI and long-term growth.
• Manage all assigned client accounts to contribute to monthly revenue goals.

Requirements

• Bachelor’s degree or equivalent experience (Marketing/Advertising focus preferred).
• 0–1+ years of client services, digital media, or advertising experience.
• Excellent verbal and written communication skills, including strong phone and presentation abilities.
• Strong customer-service mindset focused on satisfaction, resolution, and loyalty.
• Strong analytical and problem-solving capabilities, with solid proficiency in Excel and Google Office Suite / Workspace
• Ability to assess large amounts of data and understand digital campaign performance.
• Proficiency in online SaaS platforms across various use cases (CRM, analytics, etc.)

Preferred

• Detail-oriented, organized, and a proactive self-starter.
• A team player who collaborates effectively and contributes to shared responsibilities.
• Driven to succeed, meet targets, and take initiative without waiting to be prompted.
• Comfortable navigating change and learning quickly.
• Motivated to help grow the company and deliver outsized results.
• Dynamic, energetic, and eager to both inspire and be inspired.
• Professional communication skills in person, on client calls and in email.
• Familiarity with Adobe Creative Suite.
• Understanding of advertising creative asset use and management (video, display, audio, etc.)
• Strong budgeting management and financial literacy.