Associate Account Executive

The Associate Account Executive plays a key role in driving CTC’s growth by managing a portfolio of eCommerce brands and uncovering opportunities to expand each partnership. This individual builds strong, trust-based relationships with clients, ensuring seamless delivery while identifying ways to increase value through new initiatives and strategic recommendations. The ideal candidate thrives in a fast-paced environment, communicates with clarity and confidence, and brings a proactive, sales-minded approach to growing revenue and strengthening long-term client relationships.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

YOU SET THE STANDARD 

The Associate Account Executive is responsible for driving revenue growth within their existing book of business by identifying, developing, and closing opportunities that expand the client partnership. This role combines strategic account management with proactive sales execution ensuring each client realizes the full potential of CTC’s services while the Associate Account Executive meets or exceeds defined monthly and quarterly upsell targets. Success in this role is measured by the ability to deepen client engagement, increase total account value, and consistently uncover new ways for CTC to deliver measurable business impact. The Associate Account Executive will:

• Deliver on Revenue Accountability: Consistently meet or exceed upsell and renewal targets, contributing to both individual and company-wide revenue objectives.
• Own the Upsell Pipeline: Maintain an active pipeline of expansion opportunities across the assigned client portfolio, accurately forecasting revenue and tracking progress toward monthly and quarterly sales goals.
• Identify Growth Opportunities: Analyze account performance, client objectives, and market trends to pinpoint where CTC’s additional offerings (such as new channels, creative solutions, or strategic programs) can drive incremental ROI.
• Collaborate Cross-Functionally: Partner with internal teams (Channel Leaders, TikTok Shops, Strategy, Creative, and Email) to design and deliver data-driven proposals that align client growth goals with CTC’s service capabilities.
• Lead Strategic Conversations: Communicate new strategies, present performance insights, and position upsell opportunities as natural extensions of client success.
• Proposal & Contract Ownership: Prepares accurate proposals, scopes, and contracts that align client needs with CTC’s services and internal guidelines.

YOU ARE DRIVEN TO INCREASE VALUE 

The Associate Account Executive is responsible for developing deep, trust-based relationships with key client stakeholders, positioning CTC as an indispensable strategic partner in their growth journey. This role requires a balance of relational intelligence and business acumen, ensuring that every client interaction builds confidence, drives clarity, and reinforces CTC’s commitment to delivering measurable results. Success in this area means maintaining proactive communication, anticipating client needs, and collaborating cross-functionally to resolve challenges with speed and professionalism. The Associate Account Executive will:

• Maintain a Client First Approach: Act as a trusted advisor and advocate, ensuring every upsell initiative strengthens the client’s overall results, satisfaction, and long-term partnership value.
• Anticipate and Address Needs: Maintain a pulse on client goals, concerns, and market dynamics to identify risks early and provide proactive solutions before issues escalate.
• Collaborate to Solve Challenges: Work closely with internal teams (including Strategy, Creative, Email, and Operations) to troubleshoot and resolve client challenges swiftly, ensuring alignment between client priorities and internal execution.
• Integrate AI into Daily Workflow: Use AI tools to improve preparation, uncover account insights, and work more efficiently while demonstrating curiosity, accountability, and the ability to adapt quickly.

YOU CREATE AN ENVIRONMENT OF EXCELLENCE

The Associate Account Executive sets the tone for operational excellence across every client engagement, ensuring that communication, execution, and collaboration meet the highest professional standards. This role demands precision, accountability, and an unwavering commitment to quality.  Creates an environment where both clients and internal teams can thrive. Success in this area is measured by the consistency, clarity, and care brought to every interaction, deliverable, and outcome. The Associate Account Executive will:

• Demonstrate professionalism and attention to detail: Deliver high-quality work across every touchpoint, ensuring communication is clear, organized, and complete. Every interaction reflects CTC’s standard of excellence.
• Take ownership and deliver on commitments: Manage priorities with accountability, meet deadlines reliably, and see projects through from concept to completion.  Drives forward progress and resolves challenges with initiative and integrity.
• Model excellence for others: Set an example through preparation, responsiveness, and follow-through, elevating the performance of peers and reinforcing a culture of trust and excellence across the team.
• Pursue continuous improvement: Seek feedback, identify opportunities to enhance workflows or communication, and consistently refine approaches to make CTC’s client experience stronger, faster, and more impactful.

What Success Looks Like

Owning Expansion and Renewal OpportunitiesYou independently manage expansion and renewal opportunities from discovery through proposal, objection handling, negotiation, and close, consistently turning client needs into additional revenue for CTC.

Cross-Functional Service FluencyYou build strong relationships with internal departments, develop a clear understanding of their services and capabilities, and confidently connect client needs to the right CTC solutions.

Client Retention and Renewal ReadinessYou maintain a clear understanding of client satisfaction, contract timing, and delivered value, working with account strategy leads to address risks and position accounts for successful renewals.

What You’ll Bring To The Table

• Significant experience identifying, developing, and closing expansion opportunities within existing client relationships. This is a top requirement; if you haven’t owned sales conversations and closed revenue, this role isn’t for you
• 2+ years of experience in account management, client success, or consultative sales with responsibility for revenue growth and retention
• Ability to lead a structured sales process from opportunity identification and discovery through proposal, objection handling, negotiation, and close
• Strong CRM discipline. You maintain accurate records, manage next steps, keep deal stages current, and provide clear visibility into the pipeline
• Experience preparing proposals, scopes, and contracts that connect client needs with clear business value
• Strong understanding of eCommerce, including customer acquisition, retention, merchandising, promotions, and the factors that drive profitable growth. Experience and knowledge of paid advertising platforms (Meta, Google, AppLovin, and more), email/sms marketing, Shopify, and TikTok commerce (TikTok Shop, TikTok ads)
• Ability to organize, prioritize, and manage multiple accounts and sales opportunities with strong attention to detail
• Ability to adapt to new services, sales processes, platform changes, and revenue goals

THE DETAILS

MANAGEMENT

• This role reports directly to the VP of Client Success, with a focus on managing relationships and expanding contract value within a defined book of CTC clients.

ORIENTATION

• This role is primarily client-facing, responsible for developing strong relationships with key brand stakeholders and serving as their trusted partner. The Associate Account Executive will collaborate closely with internal service teams and drive the expansion conversations from start to finish.

COMPENSATION

SALARY RANGE

• $60,000 to $70,000 base salary, annually
• This is prior to any benefits
• Bonus | $65k in annual bonus ($130k OTE) based on individual upsell and client retention performance attainment