Responsibilities

• Create, execute, and deliver weekly digital campaign projects by working with tools and technology and defined internal team processes
• Support cross-functional collaboration by actively participating in the integration of new tools and processes by leveraging your enthusiasm and knowledge to contribute to team success
• Contribute to the evolution of our people, processes, and technology
• Assist in the enablement of operations at scale and supporting automation initiatives
• Assist in the delivery of content from test environments to production, ensuring attention to detail for seamless execution
• Participate by sharing your knowledge on content operations, best practices, and training/onboarding documentation
• Provide a fresh and unique perspective on potential new tools and technology and/or input for continual existing process improvements
• Facilitate clear communication channels across internal departments, as well as externally with the clients, working closely with the Account management team
• Identify new ways of working and thoughtful advice on project changes or potential recommendations for meeting deadlines

Requirements

• Bachelor’s degree in marketing, technology, business or a related field is preferred
• 1-2 years of experience in digital content management/maintenance, digital ad ops, or technology operations is preferred
• Demonstrated hands-on experience within the digital space (content and creative elements) and web-based content management systems
• Exposure to working with multiple internal teams, as well as vendor and client environments
• Ability to collaborate with product managers, product owners, and developers/engineers in an agile environment
• Experience with testing and rolling out new functionality within QA/UAT testing/staging environments
• Quick adaptability and openness to evolving with new technology and tools
• Demonstrates self-motivation, proactiveness with strong organizational skills with a meticulous attention to detail
• Willingness to develop skills in relationship building with clients and co-workers; demonstrating diplomacy, strategic thinking, and clear communication
• Effective written and oral skills
• Commitment to delivering exceptional service
• Demonstrated ability to meet deadlines, manage & prioritize multiple projects and campaigns simultaneously, with the ability to escalate scope increase when necessary

Preferred

• Familiarity with various CMS systems is a plus
• Previous experience with marketing operations, digital retail, or product development is a plus, but not required
• Familiarity with project/task management tools such as JIRA, Airtable, Smartsheets, Trello, Monday.com, Asana etc. is a plus

Benefits

• Generous medical, dental, vision and other great benefits
• Paid parental and medical leave programs
• 401(k) with a company match component and profit sharing
• 15 days of paid time off plus company holidays
• Hybrid work model
• Tuition reimbursement and student loan repayment assistance
• Inclusive employee resource groups