Assoc. Dir, Content Delivery

North Wales, PA (Hybrid)

$142K/yr – $224K/yrSenior Level8+ years expFull time

Posted 1 day ago

Job Summary

Own end-to-end Content Hub and DPP delivery for an Agile team, driving speed, quality, and scalable outcomes while coordinating with program leadership and cross-functional partners.

  • Own end-to-end delivery across content creation to delivery
  • Lead cross-functional alignment and risk management

Job Description

Responsibilities

  • Serve as the single point of accountability for end-to-end Content Hub and DPP delivery service at the Agile team level
  • Drive improvements in speed to market, content quality, and customer engagement
  • Partner closely with Content Delivery Program Leadership on priorities and service model evolution
  • Maintain alignment across content development disciplines, including design, copy, medical, QA, production, and publishing
  • Ensure seamless handoffs across internal teams and external partners
  • Enforce adherence to standards, governance, and quality expectations within the Content Delivery service
  • Act as the escalation point for delivery risks, capacity constraints, and cross-team dependencies
  • Partner with Content Delivery Program Lead to identify risks, drive service enhancements, and highlight wins
  • Monitor key operational metrics, including cycle time, throughput, quality, and cost efficiency
  • Translate insights into actionable improvements

Requirements

  • 8–10+ years of experience in marketing operations, content operations, digital production, or related fields
  • Bachelor’s degree in Marketing, Business, Information Systems, Digital, Communications, or a related field
  • Experience working in Agile or sprint-based marketing environments
  • Demonstrated ability to lead cross-functional teams and manage complex delivery models
  • Experience working with agencies and external partners
  • Strong project management skills, including development of comprehensive project plans
  • Strong understanding of end-to-end content development and digital production workflows
  • Excellent communication and stakeholder management skills, with the ability to influence stakeholders across functions and levels
  • Strong problem-solving skills
  • Experience leading change management efforts, including driving adoption and minimizing disruption

Benefits

  • Our company offers medical, dental, vision healthcare and other insurance benefits (for employee and family)
  • retirement benefits, including 401(k)
  • paid holidays, vacation, and compassionate and sick days
  • More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits
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MSD

4.1 Glassdoor

At MSD, known as Merck & Co., Inc., Rahway, NJ, USA in the United States and Canada, we are unified around our purpose: We use the power of leading-edge science to save and improve lives around the world. For more than 130 years, we have brought hope to humanity through the development of important medicines and vaccines. We aspire to be the premier research-intensive biopharmaceutical company in the world – and today, we are at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals. We foster a diverse and inclusive global workforce and operate responsibly every day to enable a safe, sustainable and healthy future for all people and communities. For more information, visit www.msd.com and connect with us on Facebook, Instagram, Twitter, and YouTube.

Rahway, New Jersey, USA
41K employees (1,637 in marketing)
85% recommend to a friend
90% CEO approval

Salaries

Posted range

$142K/yr – $224K/yr

Taken straight from the job posting.

Content Operations median pay in the United States

$100K/yr

Most pay falls between $78K and $135K. Based on 112 salaries.

See all MSD salaries

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Assoc. Dir, Content Delivery

MSD · North Wales, PA · Hybrid