Assoc. Dir, Content Delivery

Responsibilities

• Serve as the single point of accountability for end-to-end Content Hub and DPP delivery service at the Agile team level
• Drive improvements in speed to market, content quality, and customer engagement
• Partner closely with Content Delivery Program Leadership on priorities and service model evolution
• Maintain alignment across content development disciplines, including design, copy, medical, QA, production, and publishing
• Ensure seamless handoffs across internal teams and external partners
• Enforce adherence to standards, governance, and quality expectations within the Content Delivery service
• Act as the escalation point for delivery risks, capacity constraints, and cross-team dependencies
• Partner with Content Delivery Program Lead to identify risks, drive service enhancements, and highlight wins
• Monitor key operational metrics, including cycle time, throughput, quality, and cost efficiency
• Translate insights into actionable improvements

Requirements

• 8–10+ years of experience in marketing operations, content operations, digital production, or related fields
• Bachelor’s degree in Marketing, Business, Information Systems, Digital, Communications, or a related field
• Experience working in Agile or sprint-based marketing environments
• Demonstrated ability to lead cross-functional teams and manage complex delivery models
• Experience working with agencies and external partners
• Strong project management skills, including development of comprehensive project plans
• Strong understanding of end-to-end content development and digital production workflows
• Excellent communication and stakeholder management skills, with the ability to influence stakeholders across functions and levels
• Strong problem-solving skills
• Experience leading change management efforts, including driving adoption and minimizing disruption

Benefits

• We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.