Assistant Marketing Manager at Hollywood Gaming at Mahoning Valley Race Course | Mahoning County, OH | $50K/yr – $60K/yr

Hollywood Gaming at Mahoning Valley Race Course

Assistant Marketing Manager

Mahoning County, OH (On-site)

$50K/yr – $60K/yrMid Level5+ years expFull time

Posted 4 months ago

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Job Summary

Drive marketing operations and staff coordination for a casino venue, covering advertising, promotions, events, and social media, with budget and guest-service responsibilities.

Own marketing operations across departments and events.
Must-have: Leadership experience in marketing or operations (5+ years).
Standout: Casino/entertainment venue promotions and multi-channel campaigns.

Job Description

Responsibilities

Assist in the supervision and management of staff in the following areas of the Marketing Department: advertising, promotions, special events/entertainment, social media, etc). Assists in the development, implementation and management of operational goals and monitors achievements of performance and profit objectives in defined area.
Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
Enhances guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.
Ensures compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
Assists in the oversight of promotions set up in various marketing systems for Hollywood Gaming Mahoning Valley Race Course.
Maintains strict confidentiality in all departmental and company matters.
Assists in the management of all marketing support services to include advertising, public relations, and internal department requests. Assists with press releases and media correspondence in relation to marketing programs or property advertising.
Assists in the management of relationships with outside vendors to ensure timely, accurate, and cost effective production campaigns.
Assists in the management of all property Promotions to include slot tournaments, brand promotions and VIP events. Creates strategic plans and calendar for promotions. Oversees various media channels used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.
Assists in management and oversight of marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Ensure social media and web is monitored for opportunities to engage in active and relevant conversations about the property.
Assists in planning and organization of scheduled entertainment acts for all performances on property. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

Requirements

Must be proficient in Microsoft applications (Excel, Access, Word, Outlook)
Strong client interface and presentation skills (preferred)
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must have demonstrated ability to drive toward results.
Bachelor’s degree (B.A./B.S.) from four-year college or university in marketing, finance or related field; five years progressively more challenging leadership roles in marketing or operations; or equivalent combination of education and experience.
Experience in multiple communication channels including direct mail, e-mail and social media required.
Certifications, Licenses, Registrations: Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.

Preferred

Must-have: Strong client interface and presentation skills preferred.

Benefits

wellness programs designed to support our team members' financial, physical, and mental well-being
day-one medical coverage
401(k) matching
annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment.

Hollywood Gaming at Mahoning Valley Race Course

3.3 Glassdoor

We have the largest and most diverse gaming footprint in North America. With 43 casinos and racetracks across 20 states, a robust online gaming and sports betting presence and exciting sports media, we’re leading the industry — and pushing it toward the future. Every one of our strategic partnerships helps fuel our community’s growth, their love of gaming — and our continued success as the most innovative omni-channel provider of entertainment experiences.

Founded in 1972

Reading, Pennsylvania, USA

8.2K employees (823 in marketing)

www.pennentertainment.com

45% recommend to a friend

70% CEO approval